rippling
Operations Manager - Payments
AlaanPay Technology FZCO
Bengaluru, IND
Full-time
Senior · 5+ years experience
Hybrid
Discovered 1 weeks ago
Free
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As an Operations Manager focused on Cross-Border and Card Payments , you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.
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About the role
As an Operations Manager focused on Cross-Border and Card Payments , you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced environment, this role will be an amazing opportunity to learn and grow.
What you'll do
Investigate and resolve cross-border and card payment issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
Collaborate with our partners to identify and resolve payments-related issues, working closely with internal teams to ensure timely resolution
Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to escalate matters
Document transaction-related knowledge gained from handling issues, contributing to continuous improvement
What we are looking for
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