Operations Manager Electronics Vertical
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Key skills for this role
About the Role
SOUM seeks an Operations Manager for its electronics vertical to build, scale, and improve end-to-end operations from inbound inventory to last-mile delivery. The role requires data-driven decision-making, AI integration, and team leadership.
Key Skills for This Role
Responsibilities
- Design, launch, and scale operational processes for the electronics vertical
- Establish standard operating procedures, performance benchmarks, and quality frameworks
- Own the analytics layer of operations: define KPIs, build dashboards, and use data to diagnose problems
- Identify and integrate AI tools and automation into operational workflows
- Manage multiple operational projects simultaneously with clear plans and milestones
- Build, develop, and lead an operations team
Requirements
- Experience in operations management, preferably in e commerce or electronics
- Strong analytical and data driven decision making skills
- Experience with AI tools and automation in operations
- Proven ability to lead and develop teams
Full Job Posting
Role Overview
- This is a high ownership, high impact role at the heart of Soum's electronics business.
- You will be responsible for building, scaling, and continuously improving end to end operations from inbound inventory and quality control through to last mile delivery and customer fulfilment.
- You will set the operational tempo, define the standards, and hold the line on execution.
What You Will Do
- Design, launch, and scale operational processes for the electronics vertical from the ground up or take existing operations to a significantly higher level of performance.
- Establish standard operating procedures, performance benchmarks, and quality frameworks that can sustain rapid growth.
- Oversee the full operational lifecycle inventory management, warehousing, quality inspection, dispatch, and last mile delivery.
- Own the analytics layer of operations: define the KPIs that matter, build dashboards, and use data daily to diagnose problems and make decisions.
- Apply quantitative thinking to identify bottlenecks, forecast demand, optimise capacity, and allocate resources effectively.
- Build a culture where decisions are evidence based and gut feelings are validated with numbers.
- Actively identify and integrate AI tools and automation into operational workflows to increase speed, accuracy, and team output.
- Stay at the frontier of how technology is changing operations and bring that knowledge into Soum before it becomes standard practice.
- Champion the use of modern tooling across your team from warehouse management systems to AI assisted process design.
- Manage multiple operational projects simultaneously with complete discipline clear plans, defined milestones, tracked progress, and zero tolerance for ambiguity.
- Anticipate risks before they become problems and have contingency plans ready.
- Drive cross functional alignment with Product, Tech, Commercial, and Customer Experience teams to deliver on shared goals.
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