Operations Manager

Support leadership in ensuring profitability and growth, efficiency, safety, and consistent customer satisfaction throughout the VLC operations.

Provide leadership and direction to employees in the operations departments, including hiring, training, coaching, assigning tasks, prioritizing workload, and monitoring work output for quality control and operational efficiency

Ensure smooth and trouble-free operations on auction day including ensuring vehicles are properly staged, and troubleshooting problems including technical support needs.

Ensure production information and reporting are accurately captured in company systems, including VTrace, AMS, and GDC, and respond to portal or internal requests promptly.

Maintain positive business relationships with customers, which may include participating in negotiations regarding fees, costs, contracts, and service agreements, and promoting retail-ready reconditioning services in collaboration with the General Manager & sales team.

Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team.

Monitor, inspect, and enhance VLC operations to ensure compliance with corporate and industry safety standards; ensuring that all equipment, facilities, and company-owned vehicles have regular maintenance and repairs completed to remain in good working condition

Must Haves:

3-5 years’ operations and management experience

Strong business acumen and experience dealing with process & system development.

Experience in the auction or automotive industry preferred;

Experience in Google Suite is an asset.

What We Offer:

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!