Operations Manager

Provide supervisors with clear priorities before each shift.

Ensure supervisors understand the business context behind priorities, not just the task list.

Coach supervisors on communication, accountability, conflict management, planning, employee engagement, and follow-through.

Empowers supervisors to lead confidently by providing coaching, support, and appropriate decision-making authority.

Supports supervisors in identifying and removing operational roadblocks, enabling them to lead their teams effectively.

Ensure supervisors are not left carrying unclear priorities, broken processes, or unresolved escalations.

Create consistency across all shifts by aligning leadership practices, operating standards, communication, and employee expectations.

Build supervisor capability through regular one-on-one coaching, floor observation, and feedback.

Be visible and approachable on the floor.

Build trust with hourly employees through fairness, consistency, honesty, and follow-through.

Treat employees as people, not just labour capacity.

Recognize strong performance, effort, improvement, and teamwork.

Address poor performance directly and respectfully.

Create an environment where employees feel safe raising problems, concerns, and improvement ideas.

Ensure rules are applied consistently across shifts and individuals.

Support employee development, cross-training, and skill progression.

Understand the human side of the operation, including employee pressures, family realities, health, morale, and personal challenges, without lowering standards or avoiding accountability.

Build and sustain a healthy organization by creating clarity, reinforcing organizational values, fostering trust, encouraging constructive debate, and ensuring employees are aligned around priorities and expectations.

Ensure customer orders are fulfilled accurately, completely, and on time.

Drive strong performance in picking, packing, staging, shipping, documentation, and inventory control.

Respond quickly to service failures, late orders, quality issues, inventory discrepancies, and operational bottlenecks.

Work closely with customer service, planning, sales, quality, purchasing, and transportation teams.

Ensure customer commitments are realistic, visible, and actively managed.

Promote a customer-focused mindset throughout the operation so employees understand how their work affects the customer.

Ensure accurate receiving, put-away, picking, staging, and shipping transactions.

Maintain inventory accuracy through cycle counts, process discipline, and root-cause correction.

Reduce wasted movement, double handling, congestion, damage, and delays.

Ensure proper storage and handling of copper, aluminum, steel, and other metal products.

Maintain control over scrap, damage, rework, and material loss.

Ensure cranes, forklifts, racking, saws, packaging equipment, and other assets are used safely and efficiently.

Partner with maintenance or service providers to maximize equipment uptime.

Improve layout, flow, staging, and visual management where needed.

Establish and manage key daily performance indicators.

Lead daily operating reviews with supervisors and key support functions.

Use data to identify constraints, recurring problems, productivity gaps, quality issues, and service risks.

Drive root-cause problem solving instead of temporary firefighting.

Implement practical continuous improvement actions that improve flow, safety, quality, cost, and delivery.

Ensure corrective actions are assigned, tracked, and closed.

Build standard work where processes are inconsistent or dependent on individual habits.

Challenge excuses while still listening to real operational constraints.

Experience leading a 24-hour or multi-shift operation.

Strong understanding of warehouse, distribution, metal processing, or industrial material flow.

Ability to manage supervisors, team leads, hourly employees, and support functions.

Strong knowledge of safety practices in an industrial environment.

Experience with cranes, forklifts, racking, heavy material handling, and metal product storage is strongly preferred.

Ability to manage daily labour planning, overtime, attendance, productivity, and shift coverage.

Strong understanding of inventory control, shipping accuracy, receiving discipline, and transaction integrity.

Ability to use operational data to drive performance.

Strong communication skills across hourly, supervisory, management, and customer-facing functions.

Ability to work in a fast-paced environment where priorities change quickly.

Strong discipline around follow-up, escalation, and problem closure.

Comfortable being on the floor regularly across different shifts.

Experience in metal distribution, metal processing, copper, aluminum, steel, or industrial materials.

Experience with ERP/WMS systems.

Experience with lean manufacturing, continuous improvement, 5S, visual management, or daily management systems.

Experience leading union or non-union hourly teams.

Experience supporting OEM, industrial, or time-sensitive customer requirements.

On-site role based at the Concord facility.

Requires regular floor presence in an industrial environment.

Must be available to support all shifts in a 24-hour operation.

May require occasional evening, night, weekend, or urgent operational support.

Requires interaction with heavy material handling, mobile equipment, warehouse traffic, and production/distribution activity.

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com .

TK does not:

1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.; 2. Request payment of any kind from prospective jobseekers or candidates for employment; 3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK; 4. Send checks to job seekers; or 5. Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

1. TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2. TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3. Anyone making an employment offer in return for money is not authorized by TK; and 4. TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com .

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.