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Operations Manager
Parks Hospitality Group
Burlington, USA
Full-time
Entry · 2+ years experience
Onsite
USD 45000-50000 yearly / year
Discovered 1 weeks ago
Property management systems
Free
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Property management systems
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Join Our Team as an Operations Manager at the Tru by Hilton Burlington!
Are you an inspiring leader who loves coaching a diverse team, connecting with travelers, and setting the standard for a warm lobby and morning experience?
At Parks Hospitality Group , we are looking for a dynamic and engaging Operations Manager to lead both our Guest Services and Breakfast operations.
In this highly visible leadership role, you will be the champion of our overall guest experience—mentoring, training, and inspiring our front office and morning food service teams to deliver the seamless, genuine hospitality that keeps our guests coming back.
What You’ll Do
- Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction.
- Lead efforts to deliver exceptional guest experiences by addressing feedback and resolving complaints.
- Participate in the hotel’s reputation management initiatives, ensuring positive reviews and feedback.
- Monitor staffing levels, schedules, and departmental performance.
- Maintain compliance with safety, health, and brand policies.
- Conduct regular inspections of rooms, public spaces, and facilities.
- Act as the primary point of contact for team members and guests in the absence of the General Manager.
What You’ll Need
- 2+ years of hotel operations experience, including supervisory roles.
- Strong leadership and organizational skills .
- Proficiency in property management systems .
Why You’ll Love Working Here
- Immediate medical, vision, and dental benefits starting on your very first day.
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