Operations Manager

What we need from you

• Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field or 4+ years’ related experience, in a management capacity across Food & Beverage, Front Office and Housekeeping
• Strong understanding of revenue management, budget control, rostering and payroll, including having a solid understanding of the Hospitality Industry (General) Award 2020
• Comprehension of Hotel systems and revenue management principles
• Excellent project management skills, and experience both working independently on projects as well as collaborating across functions and departments
• Valid Responsible Service of Alcohol (RSA) certificate, Responsible Person Badge & First Aid Certificate
• A proactive, solutions-focused approach with excellent communication and relationship-building skills
• A passion for delivering results while continuously developing both people and self
• You’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, to 23 kg – we have the equipment to support you
• Weekends, afternoon, evening work and public holidays are all part of the job
• Genuine passion for displaying a commitment to our guests to consistently maintain a high level of quality at all times
• Full Australian Work Rights are essential.

What you can expect from us

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG
• Access to our discount retail platform that makes your pay for even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance.

Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.