Operations Manager
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Key skills for this role
About the Role
Business Umbrella seeks an Operations/Administration Manager for real estate in Abu Dhabi. The role oversees leasing, facilities maintenance, and procurement, ensuring operational efficiency and compliance with UAE regulations.
Key Skills for This Role
Responsibilities
- Oversee residential, commercial, and retail leasing operations
- Develop and implement leasing strategies to maximize occupancy and rental yield
- Monitor lease renewals, tenant retention and arrears management
- Ensure compliance with RERA regulations and Dubai tenancy laws
- Coordinate with legal teams on lease documentation and dispute resolution
- Analyze market trends and competitor pricing strategies
- Oversee preventive and corrective maintenance programs
- Ensure MEP systems, civil works, and infrastructure are maintained to high standards
- Manage facility management (FM) service providers and contractors
- Implement asset lifecycle planning and capital expenditure forecasting
- Ensure compliance with Dubai Municipality, Civil Defense, and health & safety standards
- Monitor SLA performance and KPIs for service providers
Requirements
- Strong knowledge of UAE real estate market and RERA regulations (mandatory)
- Expertise in leasing, facilities management, and procurement operations
- Strong financial acumen and budgeting skills
- Contract negotiation and vendor management expertise
- Leadership and stakeholder management skills
- Excellent communication and reporting abilities
- Proficiency in ERP/property management systems
- RERA Certification (Dubai) preferred
- PMP certification preferred
- IFMA / FM certifications preferred
- NEBOSH or relevant HSE certification preferred
Full Job Posting
Overview
- The Operations/Administration Manager – Real Estate will be responsible for overseeing end to end property operations, including leasing management, facilities maintenance, and procurement functions.
- The role requires strong knowledge of UAE real estate regulations, operational best practices, and asset optimization strategies.
- The ideal candidate will ensure operational efficiency, cost control, tenant satisfaction, and compliance with Dubai regulatory authorities.
Job Responsibilities
- Oversee residential, commercial, and retail leasing operations.
- Develop and implement leasing strategies to maximize occupancy and rental yield.
- Monitor lease renewals, tenant retention and arrears management.
- Ensure compliance with RERA regulations and Dubai tenancy laws.
- Coordinate with legal teams on lease documentation and dispute resolution.
- Analyze market trends and competitor pricing strategies.
- Oversee preventive and corrective maintenance programs.
- Ensure MEP systems, civil works, and infrastructure are maintained to high standards.
- Manage facility management (FM) service providers and contractors.
- Implement asset lifecycle planning and capital expenditure forecasting.
- Ensure compliance with Dubai Municipality, Civil Defense, and health & safety standards.
- Monitor SLA performance and KPIs for service providers.
Required Competencies
- Strong knowledge of UAE real estate market and RERA regulations (mandatory)
- Expertise in leasing, facilities management, and procurement operations
- Strong financial acumen and budgeting skills
- Contract negotiation and vendor management expertise
- Leadership and stakeholder management skills
- Excellent communication and reporting abilities
- Proficiency in ERP/property management systems
Preferred Certifications
- RERA Certification (Dubai)
- PMP (Project Management Professional)
- IFMA / FM certifications
- NEBOSH or relevant HSE certification
Key Performance Indicators (KPIs)
- Occupancy rate and leasing cycle time
- Tenant retention ratio
- Maintenance response and resolution time
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