Operations Manager

Job Objective

Operational Oversight

• Oversee daily operations and monitor workflow for compliance with procedures and policies.
• Monitor recruitment requests from submission through completion and delivery of the worker to the job.
• Monitor contracts and requests and ensure statuses are updated continuously.
• Monitor documentation and regulatory requirements and ensure timely completion.

Suppliers and Issue Resolution

• Coordinate with external recruitment offices and monitor supplier performance.
• Track delayed cases and operational issues and coordinate resolutions with relevant departments and parties.
• Monitor client complaints related to operations and resolve and close them in a timely manner.

Team and Performance Management

• Supervise the operations team, distribute tasks, and monitor performance evaluations.
• Prepare periodic operational reports and submit performance indicators to senior management.
• Monitor KPIs and improve productivity while reducing delays and errors.
• Prepare daily, weekly, and monthly work plans for the department.

Data and Coordination

• Ensure data quality and update systems and files related to requests, clients, and workers.
• Coordinate with administrative departments, customer service, finance, and human resources to complete operations.
• Propose operational procedures that improve service quality and reduce request processing time.

Qualifications and Experience

• A relevant university degree in business administration, management, operations, or a related field is required.
• The role requires 3 to 5 years of operations and monitoring experience, preferably in recruitment, human resources, or related services.
• Previous experience supervising teams and managing operations is required.
• Knowledge of recruitment procedures and request and contract monitoring processes is required.

Skills

• Proficiency in Microsoft Office applications, especially Excel, is required.
• The role requires reporting, KPI preparation, problem solving, decision making, communication, coordination, and negotiation skills.
• The role requires the ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in English is required for dealings with external recruitment offices and companies.