Operations Lead
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Key skills for this role
About the Role
Oivan Group seeks an Operations Lead in Riyadh to manage day-to-day operations, service delivery, and continuous improvement of the Sakani and Ejar platforms. The role ensures platform availability, incident management, disaster recovery, and collaboration across teams.
Key Skills for This Role
Responsibilities
- Lead and manage the operational support of Sakani and Ejar platforms
- Ensure platform availability, stability, performance, and reliability
- Oversee production and non production environments
- Monitor operational KPIs, SLAs, and service health metrics
- Drive continuous service improvement initiatives
- Lead Major Incident Management activities and coordinate resolution efforts
- Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions
- Track recurring issues and drive long term solutions
- Oversee production deployments, releases, and maintenance activities
- Ensure operational readiness before major releases
- Review implementation and rollback plans
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps
- Minimum 3 years of experience in a leadership or management role
- Proven experience managing large scale enterprise platforms and critical business services
- Experience working with cross functional teams and external vendors
Full Job Posting
What We Need
- The Operations Lead is responsible for leading the day to day operations, service delivery, reliability, and continuous improvement of the Sakani and Ejar platforms.
- The role ensures platform availability, operational excellence, incident management, disaster recovery readiness, and effective collaboration between business, development, infrastructure, security, QA, and external vendors.
What You'll Do
- Lead and manage the operational support of Sakani and Ejar platforms.
- Ensure platform availability, stability, performance, and reliability.
- Oversee production and non production environments.
- Monitor operational KPIs, SLAs, and service health metrics.
- Drive continuous service improvement initiatives.
- Lead Major Incident Management activities and coordinate resolution efforts.
- Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective actions.
- Track recurring issues and drive long term solutions.
- Oversee production deployments, releases, and maintenance activities.
- Ensure operational readiness before major releases.
- Review implementation and rollback plans.
What You Have
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 8 years of experience in IT Operations, Service Delivery, Infrastructure, or DevOps.
- Minimum 3 years of experience in a leadership or management role.
- Proven experience managing large scale enterprise platforms and critical business services.
- Experience working with cross functional teams and external vendors.
Key Performance Indicators (KPIs)
- Platform Availability: 99.9%
- SLA Compliance: 95%
- Change Success Rate: 98%
- Reduction in Mean Time to Recovery (MTTR)
- Successful Disaster Recovery testing and execution
- Operational Risk Reduction
- Stakeholder and Customer Satisfaction
Reporting To
- IT Operations Manager / Head of Technology Operations
Scope
- Responsible for operational governance, service reliability, incident management, platform operations, disaster recovery readiness, and service delivery across.
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