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Operations Executive (HSW)
Blue Dart
Kolkata, UAE
Full Time
Mid
Onsite
4 weeks ago
Logistics OperationsShift ManagementInventory ManagementDocumentationTeam SupervisionCommunication
Free
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Logistics OperationsShift ManagementInventory Management
About the Role
Blue Dart is seeking an Operations Executive to supervise inbound, outbound, and transit operations at a Ground Hub during a shift, ensuring timely and accurate connections of shipments onto the ground network.
Key Skills for This Role
Logistics OperationsShift ManagementInventory ManagementDocumentationTeam SupervisionCommunication
Responsibilities
- Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations
- Ensuring timely and accurate connections of shipments onto the approved ground network
- Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift
- Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs
- Ensure smooth conduct of activities related to Point to Point operations, Multi level billing operations and EDL/ ODA operations during the shift
- Manage connections of daily inbound and outbound shipments on the rail network
- Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift
- Coordinate with check posts and nakas for clearance of shipments
- Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub
- Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift
- Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same
- Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same
Requirements
- Experience in supervising shift operations in a logistics or ground hub environment
- Knowledge of inbound, outbound, and transit operations for shipments
- Ability to coordinate with check posts and nakas for clearance of shipments
- Experience in handling exceptions and ensuring timely resolution
- Proficiency in generating MIS reports related to ground hub operations
- Strong communication and team management skills
Full Job Posting
Purpose
- Responsible for all inbound, outbound and transit operations at the Ground Hub during the shift; Ensure timely and accurate connections of shipments onto the ground network during the shift.
Key Responsibilities
- Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipments mainly in terms of tally, documentation and loading operations.
- Ensuring timely and accurate connections of shipments onto the approved ground network.
- Ensuring the timely and accurate dispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift.
- Ensure on time arrival and departures of all loads during the shift; Coordinate with origin to provide information on load arrivals and ensure timely further connections of shipments to destination as per scheduled runs.
- Ensure smooth conduct of activities related to Point to Point operations, Multi level billing operations and EDL/ ODA operations during the shift.
- Manage connections of daily inbound and outbound shipments on the rail network.
- In case of Rail operations, ensure timely load connections and receipt of loads to and from the railway stations.
- Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loads during the shift.
- Coordinate with check posts and nakas for clearance of shipments.
- Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the ground hub.
- Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift; Provide communication regarding the same to the concerned PUD Centers / Service Centers.
- Ensure code updations for misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locations regarding the same.
Additional Responsibilities
- Handle all exception cases during the shift; On a daily basis check on the exceptions of the previous shifts and ensure follow up for closure/ resolution of the same.
- Ensure availability of sufficient vehicles during the shift for inbound / outbound operations.
- Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feeder runs.
- Oversee vehicle placement at bays and monitor the tally and loading operations during the shift.
- Undertake SLAH (stock lying at hub) checking for the shift and take appropriate action for the same.
- Handle all internal/ external communications during the shift for smooth operations.
- Check and revert on mails from management, in conjunction with relevant departments.
- Check attendance and leave data for all staff in the shift; Plan daily operations within the shift as per the loads and attendance.
- Conduct daily staff briefings, including communication regarding any operational changes in the shift.
- Support the Head – Ground Hub in shift planning.
- Ensure safe handling of all shipments and report any damage cases to the origin.
- Ensure adequate manning of the Ground Hub during the shift in terms of full time employees, PDAs, loaders, etc.
People
- Provide direction, guidance and support to the employees to help them discharge their duties effectively.
- Ensure capability building for the team.
Key Result Areas and Key Performance Indicators
- Timely connectivity of inbound loads to the PUD / DCs (% compliance).
- % Stock lying at hub (SLAH).
- Timely updation of status (in scan, out scan, exceptions, pre alerts etc) in the system (% compliance within TAT).
- Adherence to SOPs (measured in terms of number of non compliances/ deviations) as observed in audit.
- Number of instances of misroutes and misconnections.
- Adherence to network timelines (number of instances of delays in departure schedules of network vehicles) in the shift.
- % connectivity of shipments picked up within the cutoff times to the scheduled network runs in the shift.
- Adherence to Performance Management system timelines and guidelines.
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