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Operations Engineer
Niyukti Systems, Inc
Chennai, IND
Full-time
Entry
Onsite
Discovered 1 weeks ago
Operational process automationSecond-level product supportCustomer integrationsSoftware developmentRoot cause analysisProduction issue troubleshooting
Free
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Operational process automationSecond-level product supportCustomer integrations
Role Overview
Join the Engineering Operations Team as an Operations Engineer.
Automate operational processes, provide advanced product support, and build custom integrations for internal and customer needs.
The role includes root cause analysis, tool development, and collaboration across departments.
Key Skills for This Role
Operational process automationSecond-level product supportCustomer integrationsSoftware developmentRoot cause analysisProduction issue troubleshooting
Full Job Posting
Role Overview
Join the Engineering Operations Team as an Operations Engineer.
Automate operational processes, provide advanced product support, and build custom integrations for internal and customer needs.
The role includes root cause analysis, tool development, and collaboration across departments.
Responsibilities
- Execute and automate operational processes.
- Provide second-level support for the product.
- Implement customer-requested integrations and automations.
- Investigate technical issues escalated by Customer Support and identify their causes.
- Perform root cause analysis for production issues and recommend improvements.
- Develop software to automate operational procedures and address internal stakeholder needs.
- Design and develop customer software solutions as part of Professional Services.
- Monitor integrations and create tools for automated report reconciliation and visualization.
Requirements
- Software engineering capability to develop automation, integration, and customer-focused software solutions.
- Problem-solving skills for investigating technical issues and performing root cause analysis.
- Ability to collaborate with internal stakeholders, Customer Support, and other departments.
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