Operations & Digital Process Manager

You're a proactive, detail-oriented leader with a genuine interest in how digital distribution can support business performance and customer outcomes.

Whether you're already operating in an Operations Management role or are currently a Team Leader or Team Manager looking to step into your first dedicated operational management position, you'll be passionate about leading people, improving processes, and delivering results.

Experience leading teams and managing operational performance within a customer-focused environment

Experience in an Operations Management role or a Team Leader/Team Manager position with responsibility for operational delivery, people management and performance improvement

Strong data analysis skills and the ability to leverage MI to identify trends and drive performance

Excellent IT and systems knowledge (Excel and PowerPoint essential; Open GI desirable)

The ability to identify process improvement opportunities and successfully implement change

Strong communication and stakeholder management skills, with the confidence to influence at all levels

Insurance sector experience (desirable but not essential for candidates with strong operational leadership experience)

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.

Our purpose — “ Protecting today, empowering tomorrow ” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold .

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

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