Account Handler - Aesthetics

Have your own caseload of renewals to invite in good time, chase and bind issuing documents, whilst working with the client during the year on midterm adjustments, queries. Working on the telephone and via email.

Proactively manage the post quote follow-up and progression of both new business and renewal quotes. This includes contacting clients pre-renewal to assess their requirements and determine whether our terms meet their expectations. You will also take ownership of any remarketing or re-broking of new and renewal business as required, involving direct discussions with underwriters via phone or face-to-face meetings.

Contribute to the Division’s income function by ensuring renewal retention exceeds divisional targets, answering incoming calls, dealing with queries etc.

Ensure that all work is FCA compliant and provide the highest of Customer Service to our potential and existing clients.

As our Account Handler, you’ll have excellent communication and written skills with a keen eye for detail. You’ll enjoy working in a dynamic small team with a hands-on approach- and after training have the ability to explain complex insurance products in simple terms. You will be the type of person who wants to constantly develop, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general. You will also ideally have:

Previous experience as an Account Handler (training will be given on Pharmacy or Aesthetic)

Great customer service skills

Excellent telephone manner, being able to network & build working relationships easily

Drive and genuine passion to learn and develop within Insurance

Able to use initiative and can multi-task, updating relevant systems and admin

Acturis systems knowledge & experience (ideally)