Operations & Customer Experience Executive
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Key skills for this role
About the Role
Topaz World seeks an Operations & Customer Experience Executive to drive sales growth, manage customer relationships, and support operational coordination. The role involves cold calling, lead generation, vendor management, and ensuring seamless project execution.
Key Skills for This Role
Responsibilities
- Generate new business through cold calling, networking, referrals, and lead generation
- Conduct outbound sales calls and follow up on enquiries to convert prospects into customers
- Build and maintain long term relationships with clients
- Manage customer enquiries via phone, WhatsApp, email, and social media
- Coordinate with vendors, suppliers, and internal teams to ensure smooth project execution
- Source plants and landscaping materials from nurseries and suppliers across Dubai
- Negotiate pricing and support cost effective procurement
- Collect customer feedback and ensure high levels of customer satisfaction
- Assist with operational coordination, logistics, and reporting
Requirements
- Valid UAE driving licence
- Minimum 2 years of experience in sales, customer service, operations, or business development
- Proven ability to generate leads and close sales
- Excellent communication, negotiation, and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office and comfortable using CRM systems
- Willingness to travel across Dubai to visit clients, suppliers, and project sites
Full Job Posting
Company Description
- We are an integrated luxury real estate portfolio management group bringing together brokerage excellence, strategic and investment management, development insight, and fintech led portfolio intelligence.
Role Overview
- As an Operations & Customer Experience Executive, your primary responsibility will be to drive sales growth by generating new business opportunities, building strong customer relationships, and converting leads into successful projects. In addition, you will assist with operational coordination, pro
Key Responsibilities
- Generate new business through cold calling, networking, referrals, and lead generation.
- Conduct outbound sales calls and follow up on enquiries to convert prospects into customers.
- Build and maintain long term relationships with clients.
- Manage customer enquiries via phone, WhatsApp, email, and social media.
- Coordinate with vendors, suppliers, and internal teams to ensure smooth project execution.
- Source plants and landscaping materials from nurseries and suppliers across Dubai.
- Negotiate pricing and support cost effective procurement.
- Collect customer feedback and ensure high levels of customer satisfaction.
- Assist with operational coordination, logistics, and reporting.
Requirements
- Valid UAE driving licence is mandatory.
- Minimum 2 years of experience in sales, customer service, operations, or business development (experience in landscaping, horticulture, construction, or related industries is an advantage).
- Proven ability to generate leads and close sales.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office and comfortable using CRM systems.
- Willingness to travel across Dubai to visit clients, suppliers, and project sites.
What We Offer
- Salary + attractive commission structure with unlimited earning potential.
- Career growth opportunities within a growing company.
- Supportive and collaborative work environment.
Pay
- AED 4,000 AED 4,500 per month
Application Questions
- Do you have a UAE Driver's License?
Willingness to Travel
- 50% (Required)
Work Location
- In person
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