Operations & Credit Collection Advisor

Role overview

Job and survey management

• Manage the full lifecycle of marine survey jobs accurately and on time.
• Coordinate ship survey logistics.

Invoicing and billing

• Issue and validate invoices against contracts, applicable rates, and pricing agreements.
• Address billing inquiries and discrepancies with the commercial support team.

Credit collection

• Monitor outstanding receivables and follow up with clients on overdue payments.
• Maintain payment status and client correspondence records.
• Coordinate internally, escalate critical cases, and support external recovery documentation.
• Flag accounts at risk and provide timely internal reporting.

Communication and collaboration

• Handle client communication through the shared team mailbox and maintain correspondence history.
• Build professional client relationships for operational and billing matters.
• Work with commercial, finance, and technical teams to support seamless service delivery.
• Support the Operational Manager with day-to-day Dubai team coordination.
• Contribute to new tools and contract lifecycle management platform implementation.

Education and qualifications

• High School Diploma or GED in Business Administration, Finance, Management, or Economics.
• Three years of administrative, operational, or business support experience.
• Invoicing, contract administration, or credit collection experience is advantageous.
• Fluent written and spoken English and good Microsoft Office knowledge are required.
• Salesforce familiarity is advantageous.
• Strong organization, independence, adaptability, communication, and problem-solving skills are required.