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Operations Coordinator
Global Impact Group LLC
Raleigh, USA
Full-time
Mid · 1+ years experience
Onsite
USD 18-19.5 hourly / hour
Discovered 1 weeks ago
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Key Skills for This Role
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- Competitive salary
- Opportunity for advancement
- Training & development
- Coordinate daily workflows for interpreting and translation requests (OPI, VRI, on-site, and document projects)
- Support scheduling operations: monitor open requests, confirm staffing, manage updates/cancellations, and escalate urgent needs
- Serve as a primary point of contact for clients and linguists for operational questions (email/phone)
- Communicate job details, requirements, logistics, and changes clearly to clients and linguists
- Maintain accurate records in scheduling/CRM systems and trackers (job details, assignments, rates, times, service logs, timesheets, and supporting documentation)
- Track operational KPIs and prepare basic weekly/monthly reporting (fill rate, response time, cancellations, interpreter on-time rate, volume trends)
- Support vendor/linguist onboarding coordination: collect documents, track credentials/compliance items, and route for approvals
- Assist with invoicing support tasks and documentation readiness (timesheet validation, service logs, exception notes)
- Support quality processes (issue logs, feedback collection, corrective actions, QA checks)
- Ensure confidentiality and compliance with privacy and quality requirements (HIPAA where applicable; client protocols; internal SOPs)
- Identify process gaps and recommend improvements to reduce delays and errors
- Coordinate internal tasks with Project Managers, Talent Acquisition, and Accounting to ensure timely service delivery
- Proven experience coordinating daily operations in a fast-paced environment (scheduling, dispatch, staffing, or service operations)
- Ability to manage high-volume requests and prioritize urgent items (same-day/last-minute coverage)
- Experience supporting OPI / VRI / on-site scheduling workflows (preferred) or similar multi-channel service delivery
- Strong follow-through on assignment confirmations, changes/cancellations, and escalation procedures
- Professional phone and email communication skills; able to serve as a primary point of contact
- Strong customer service mindset and ability to manage difficult situations calmly (no-shows, urgent fills, client complaints)
- Ability to clearly communicate job requirements, logistics, and updates to both clients and linguists
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