Operations Coordinator

Overview

Overview

1. Operational Support

• Man the Operations Room on a 24/7 shift rotation, ensuring constant support and smooth operations.
• Manage day-to-day platform operations and provide office-based support for vessel transfers and other logistical needs.
• Maintain real-time updates in company logs, trackers, and databases, including the internal asset tracking system and operational records.
• Attend to client inquiries, resolving issues via phone, email, and other communication channels in a timely and professional manner.
• Coordinate with management, staff, clients, and subcontractors to promptly address operational issues and queries, ensuring 24/7 availability.
• Prepare and deliver operational reports, highlighting key performance metrics, incidents, and areas of improvement.

2. Logistics & Coordination

• Plan and oversee the scheduling, booking, and management of transfer operations, ensuring accuracy and compliance with client requirements.
• Act as the first point of contact for client concerns, investigating complaints and escalating them to the appropriate department (e.g., Fleet Manager for technical issues, Admin/HR for crew-related matters).
• Monitor and respond to vessel Estimated Time of Arrival (ETA) updates, validating client transfer requests, and addressing discrepancies.

3. Emergency Response

• Serve as the initial point of response during emergencies, executing established protocols and escalating incidents to the Operations Manager as required.
• Monitor critical operational data and ensure that key personnel are notified of significant events or incidents.
• Assist in risk assessments and support emergency preparedness efforts.

4. Compliance & Standards

• Ensure full compliance with PSS Management System and Standard Operating Procedures, particularly related to transfers and armoury operations.
• Adhere to legislative, regulatory, and industry standards, as well as internal codes of practice.
• Participate in audits and reviews, supporting continuous improvement efforts in line with company policies and procedures.

5. Continuous Improvement & Service Quality

• Identify opportunities for process improvement to enhance operational efficiency and service quality.
• Ensure that all services delivered meet the highest standards, aligned with the expectations of clients and internal stakeholders.
• Provide ongoing feedback to improve operations and assist in implementing new systems and processes.

6. Additional Responsibilities

• Support cross-departmental projects and collaborate with other teams as directed by the Operations Manager or Management.
• Manage special tasks or projects as assigned, ensuring timely and successful execution.
• Provide operational cover and assistance for other team members when required.

Key Competencies

• Strong administrative, organizational, and multitasking skills.
• High level of customer service orientation with the ability to manage client expectations and resolve issues effectively.
• Expertise in logistics management, with the ability to handle complex operational scenarios and make sound decisions under pressure.
• Proficiency with Microsoft Office, Google Workspace, and bespoke company software for asset tracking and operations management.
• Ability to work autonomously and as part of a team in a fast-paced and dynamic environment.
• Technical acumen and adaptability in learning and working with specialized software systems.

Shift Structure

• The Operations Coordinator role operates on a 24/7 rotation with three key shifts:
• Morning Shift: Typically managed by the Senior Coordinator/Team Leader, as most bookings, complaints, and client issues arise during this time.
• Mid-Shift: Handles ongoing bookings and updates, continuing from the morning shift’s tasks.
• Night Shift: Responsible for maintaining operational backups and preparing for upcoming transfers, ensuring any unresolved issues from earlier shifts are addressed.
• Available to start immediately
• Pay: Up to AED4,000.00 per month