Operations Coordinator
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Key skills for this role
About the Role
YALDI HOURLY RENTAL seeks a Bus Operations Coordinator to oversee safe and efficient passenger transfers at Dubai airport. The role involves coordinating bus dispatching, ensuring safety compliance, and delivering excellent customer service.
Key Skills for This Role
Responsibilities
- Coordinate the timely arrival, boarding, and departure of passenger transfer buses
- Monitor flight arrival and departure schedules to ensure accurate bus dispatching
- Maintain constant communication with operations control, ramp agents, drivers, and flight crews
- Ensure strict adherence to all airside safety regulations and airport operating procedures
- Provide clear, professional, and courteous assistance to passengers
Requirements
- Minimum 2 3 years of experience in transportation, airport operations, logistics, or passenger services
- Strong communication and coordination skills
- Ability to work under pressure and make quick decisions
- Good command of English
- Willingness to work shifts, including weekends and public holidays
Full Job Posting
Job Title
- Bus Operations Coordinator – Airport Operations
Operations & Coordination
- Coordinate the timely arrival, boarding, and departure of passenger transfer buses.
- Monitor flight arrival and departure schedules to ensure accurate bus dispatching.
- Maintain constant communication with operations control, ramp agents, drivers, and flight crews.
- Respond quickly and effectively to gate changes, flight delays, operational disruptions, and weather related challenges.
Safety & Compliance
- Ensure strict adherence to all airside safety regulations and airport operating procedures.
- Monitor bus loading and unloading zones to maintain a safe, hazard free environment.
- Report and escalate safety incidents, near misses, equipment malfunctions, or operational concerns immediately.
- Promote a strong safety culture among drivers and operational staff.
Customer Service Excellence
- Provide clear, professional, and courteous assistance to passengers.
- Support passengers with reduced mobility, elderly travelers, and families during boarding and disembarkation.
- Handle passenger concerns and complaints calmly and professionally.
- Make clear and accurate announcements regarding destinations, boarding procedures, and safety instructions.
Requirements
- Minimum 2–3 years of experience in transportation, airport operations, logistics, or passenger services.
- Strong communication and coordination skills.
- Ability to work under pressure and make quick decisions in a dynamic environment.
- Good command of English (additional languages are an advantage).
- Knowledge of airport operations and safety procedures is preferred.
- Proficient in using radios, operational systems, and scheduling tools.
- Willingness to work shifts, including weekends and public holidays.
Skills & Competencies
- Excellent organizational and multitasking abilities.
- Strong problem solving and decision making skills.
- Customer focused attitude with professional interpersonal skills.
- High level of attention to detail and safety awareness.
- Ability to work effectively within a team environment.
Benefits
- Competitive salary package.
- Visa and medical insurance provided as per UAE labor law.
- Career growth opportunities within airport operations.
- Professional and dynamic work environment.
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