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Operations Associate
Home Hardware Stores Limited
Trail, CAN
Part-time
Entry
Onsite
CAD 18.35-21 hourly / hour
Discovered 1 weeks ago
Free
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ROLES & RESPONSIBILITIES
- Greeting all customers in a friendly manner with 60 seconds
- Approaching and interacting with all customers within 15 feet
- Assist all customers in finding products and offering product knowledge to enhance their shopping experience
- Anticipate the customer’s project and suggest additional products to meet customer’s needs using the SMART, customer service standard ( S eek, M ake assessment, A dd-ons, R eview customer needs, T hank them)
- Assisting all customers to load product into their vehicles
- Completing the daily cleaning and upkeep of the yard, including culling lumber, organizing and flat stacking lumber, price and product labelling & maintaining pallets and stock
- Keeping a clean and safe working environment for customers and employees
- Ensuring always in compliance with WorkSafe Standards
- Be proactively aware of all promotions and product availability
- Completing opening and closing duties for the yard.
QUALIFICATIONS
- Forklift Certification or Previous Experience on Forklift are an asset
- Ability to work a flexible schedule including weekends and holidays
- Must be able and willing to work in all types of weather conditions
- A Passion for Customer Service with a “go above and beyond” attitude
- Demonstrates a willingness to learn about products
- Able to lift at least 50 lbs
- Detail orientated and strong attention to following safe work practices
- Excellent listening, communication, and interpersonal skills
- Previous lumber, construction and/or retail experience is an asset
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