Manager

People Leadership

Actively recruiting, selecting, and developing staff in alignment with service standards, succession planning, and culture fit

Setting clear expectations for direct reports and motivating performance through recognition, coaching, and corrective feedback when needed

Overseeing all training initiatives and ensuring processes are in a place to maintain development requirements across the team

Promoting a high level of product knowledge to build team member confidence and improve customer service

Building strong teams that reflect and represent the communities they serve

Proactively forecasting staffing needs and scheduling accordingly

Financial Performance & Operations

Understanding and communicating KPIs to the management team and employees, and holding the team accountable to goals

Maximizing profitability through close monitoring of labour, inventory, overhead, and other store expenses

Providing factual, data-driven rationale for budget recommendations based on historical performance, market conditions, and trend analysis

Working with the Marketing Manager to develop market positioning strategies aligned with corporate objectives to grow profitable sales and increase market share

Planning and following up to ensure the store is set appropriately for seasonal timeframes and market conditions

Directing store operations and delegating opening and closing responsibilities to supervisors

Customer Experience & Community

Building strong professional relationships with retail, professional, and commercial customers

Completing regular store walks to foster communication, identify service or security gaps, and address operational needs

Building solid relationships with business partners including Finance, Human Resources, IT, and Asset Protection through proper execution of standards and procedures

Inventory & Safety

Promoting shrink awareness and identifying potential sources of inventory loss, implementing corrective measures as required

Ensuring compliance with WorkSafeBC and Asset Protection Standards – communicating protocols clearly and following up to ensure they are consistently upheld

This is a senior leadership role. Here’s what you’ll need to be successful:

Minimum 3-5 years of store management experience in home improvement, building centre, or relevant retail environment

A proven track record of leading teams, developing people, and delivering strong store performance

Strong financial acumen – you understand budgets, KPIs, and what levers to pull to improve profitability

Exceptional customer service skills and a genuine commitment to building lasting customer and community relationships

Strong strategic thinking combined with the ability to execute and follow through on the floor every day

Excellent leadership, interpersonal, and communication skills – you inspire confidence in your team and your business partners

High level of integrity, responsibility, and communication skills – you inspire confidence in your team and your business partners

High level of integrity, responsibility, and confidentiality in all aspects of store operations

Detail oriented with a strong commitment to operational standards and safe work practices

Proficiency with computers and Microsoft Office

If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.