Operations Associate

Location

• Bangalore (Work from Office - Domlur)
• Experience : 2-3 years
• Process: Voice

Qualification

• Graduate
• Language: English, Hindi and South Languages

Key Responsibilities

• Conduct outbound calls to customers to request feedback and reviews for products or services.
• Ensure a positive customer experience by addressing concerns and answering queries regarding the review process.
• Encourage customers to share their honest ratings and reviews on various platforms.
• Document and track customer feedback and reviews accurately in the CRM system.
• Identify potential issues or complaints and escalate them to the appropriate team for resolution.
• Maintain a high level of professionalism and courtesy when interacting with customers.
• Analyse trends in customer feedback and suggest improvements to management.
• Meet daily/weekly/monthly targets for review calls and customer engagement.
• Follow up with customers who have shown interest but have not yet left a review.
• Ensure compliance with company policies and guidelines related to ratings and reviews.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in customer service, telemarketing, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong listening skills with the ability to resolve conflicts and handle objections professionally.
• Comfortable with making outbound calls and working with customer feedback.
• Ability to work independently and manage time effectively.
• Familiarity with Excel, Google sheets and data entry.
• Detail-oriented and organized with the ability to handle multiple tasks simultaneously.
• Positive attitude, problem-solving skills, and a proactive approach to customer service.

Additional Skills (Preferred but not required)

• Previous experience in ratings and reviews or customer engagement roles.
• Knowledge of online review platforms and the importance of customer feedback.
• Language: English, Hindi and South Languages (Telugu would be added Advantage)

Work Environment