Operations and Performance Analyst

Job Responsibilities

• Conducts detailed studies of informational, operational, and management challenges to identify program, workflow, and system needs. Performs data collection, data entry, and data verification to ensure accuracy, consistency, and reliability across multiple systems and/or organizational units. Designs, builds, and maintains databases to support efficient data storage, retrieval, and reporting functions. Develop dashboards and data visualization tools to track key performance indicators, highlight trends, and support data driven decision making. Review and confirm key performance indicators to ensure data integrity, reliability, and consistency across reporting systems. Analyze operational data and management information to identify inefficiencies, gaps, risks, and improvement opportunities. Evaluate current processes, procedures, and systems and prepare recommendations to enhance performance, productivity, and service delivery. Prepare comprehensive written reports, summaries, and memorandums detailing analytical findings, insights, and proposed solutions. Track and monitor program metrics and workflow data to assess progress, identify deviations, and provide timely updates to leadership. Develop and maintain data tracking tools, logs, spreadsheets, and reporting systems to support ongoing monitoring and evaluation. Assist in the design, implementation, and testing of automated and manual management information systems. Apply management and systems analysis techniques to support budgeting, forecasting, workload scheduling, staffing analysis, and resource optimization. Create flow charts, block diagrams, organization charts, and other visual aids to illustrate system workflows, decision processes, and recommended changes. Work with leadership and stakeholders to gather data, complete cost benefit studies, and evaluate operational effectiveness. Support the procurement and integration of new equipment, software, and technology solutions, ensuring compatibility with existing workflows and data systems. Develop training materials and delivers training sessions to users on new systems, dashboards, data tools, and reporting processes. Perform other related duties of a comparable level/type as assigned.
• Conducts detailed studies of informational, operational, and management challenges to identify program, workflow, and system needs.
• Performs data collection, data entry, and data verification to ensure accuracy, consistency, and reliability across multiple systems and/or organizational units.
• Designs, builds, and maintains databases to support efficient data storage, retrieval, and reporting functions.
• Develop dashboards and data visualization tools to track key performance indicators, highlight trends, and support data driven decision making.
• Review and confirm key performance indicators to ensure data integrity, reliability, and consistency across reporting systems.
• Analyze operational data and management information to identify inefficiencies, gaps, risks, and improvement opportunities.
• Evaluate current processes, procedures, and systems and prepare recommendations to enhance performance, productivity, and service delivery.
• Prepare comprehensive written reports, summaries, and memorandums detailing analytical findings, insights, and proposed solutions.
• Track and monitor program metrics and workflow data to assess progress, identify deviations, and provide timely updates to leadership.
• Develop and maintain data tracking tools, logs, spreadsheets, and reporting systems to support ongoing monitoring and evaluation.
• Assist in the design, implementation, and testing of automated and manual management information systems.
• Apply management and systems analysis techniques to support budgeting, forecasting, workload scheduling, staffing analysis, and resource optimization.
• Create flow charts, block diagrams, organization charts, and other visual aids to illustrate system workflows, decision processes, and recommended changes.
• Work with leadership and stakeholders to gather data, complete cost benefit studies, and evaluate operational effectiveness.
• Support the procurement and integration of new equipment, software, and technology solutions, ensuring compatibility with existing workflows and data systems.
• Develop training materials and delivers training sessions to users on new systems, dashboards, data tools, and reporting processes.
• Perform other related duties of a comparable level/type as assigned.

Qualifications

• Requires two years in systems, operational, procedures, research or analysis and a Bachelor's degree in business or public administration, finance, computer science or a related field (or a combination of education, training and/or experience that provides an equivalent background required to performs the work of the class). Desired Qualifications - You will be successful if you have the following experience, skills, and abilities: Education or training in statistics, epidemiology, data science, or a related analytical field. Experience with data systems, including building or improving databases and reporting tools. Skill in quantitative and qualitative evaluation, including designing tools, interpreting results, and making evidence-based recommendations. Proficiency with tools like Excel, R, Python, SQL, or dashboards such as Power BI or Tableau. Understanding of performance measurement and ability to use statistical methods to validate key indicators. Ability to translate complex datasets into clear insights and comprehensive reports for diverse audiences. Ability to use analytical or epidemiological methods to identify trends, forecast needs, and support data-informed decisions.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities

• Education or training in statistics, epidemiology, data science, or a related analytical field.
• Experience with data systems, including building or improving databases and reporting tools.
• Skill in quantitative and qualitative evaluation, including designing tools, interpreting results, and making evidence-based recommendations.
• Proficiency with tools like Excel, R, Python, SQL, or dashboards such as Power BI or Tableau.
• Understanding of performance measurement and ability to use statistical methods to validate key indicators.
• Ability to translate complex datasets into clear insights and comprehensive reports for diverse audiences.
• Ability to use analytical or epidemiological methods to identify trends, forecast needs, and support data-informed decisions.

Additional Information

Special Working Conditions and Work Schedule

• WFH two days a week, in-office three days a week.
• Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without?notice .
• The full salary range for this position is $47.39 to $55.19 per hour.
• Accountability & Action : Holding yourself accountable for achieving goals, completing tasks, and delivering quality work. Demonstrating thoughtful initiative in actions and decision-making and promoting high quality standards.
• Equity and Inclusion : Supporting the goals of the Race and Social Justice Initiative and the City's commitment to workforce equity.
• Communication : Sharing and exchanging information and ideas with people in a variety of ways to help them understand and remember the information.
• Service : An ongoing commitment to base decisions and actions on the needs and priorities of the City.
• Teamwork : Participating as an engaged member of a team to achieve group goals. Effectively working with internal and external people to complete tasks and achieve work group goals.

Benefits

• The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: Benefits - Human Resources | seattle.gov

Supplemental Questions