Operations and Customer Service Specialist
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Key skills for this role
About the Role
Proven is seeking an Operations and Customer Service Specialist in Riyadh to manage air and ocean freight shipments. The role involves export/import operations, documentation, customs clearance, and customer coordination.
Key Skills for This Role
Responsibilities
- Arrange collection from the pick up point for export shipments
- Request necessary documentation to facilitate export
- Book shipments with carriers/airlines
- Prepare export documentation (BL/AWB)
- Coordinate with handling agents
- Manage or oversee customs clearance
- Handle and resolve any unforeseen export issues
- Send pre alerts upon shipment departure
- Invoice destination offices or customers
- Accrue all relevant costs on the job file
- Manage vendor invoices through batch flow
- Ensure vendor statements are properly maintained
Requirements
- Bachelor's Degree in a relevant discipline
- Extensive knowledge of ocean and air import/export procedures
- Prior experience in a freight forwarding company is mandatory
Full Job Posting
Role Overview
- An Operations and Customer Service Specialist is responsible for the perfect execution of shipments in his/her area of responsibility.
- They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result.
Export Operations
- Arrange collection from the pick up point
- Request necessary documentation to facilitate export
- Book shipments with carriers / airlines
- Prepare export documentation (BL / AWB)
- Coordinate with handling agents
- Manage or oversee customs clearance
- Handle and resolve any unforeseen export issues
- Send pre alerts upon shipment departure
- Invoice destination offices or customers
- Accrue all relevant costs on the job file
- Manage vendor invoices through batch flow
- Ensure vendor statements are properly maintained
Import Operations
- Receive inbound pre alerts
- Schedule deliveries
- Coordinate with consignees and obtain required information for import
- Manage or oversee inbound customs clearance
- Release BL, prepare documents and handover DO to customer
- Keep customers updated throughout the process
- Obtain Proof of Delivery (POD)
- Invoice origin offices or customers
- Accrue all relevant costs on the job file
- Manage vendor invoices through batch flow
- Ensure vendor statements are properly maintained
General Responsibilities
- Maintain accurate and complete data in the operating system AS400
- Follow SOPs / IOPs and communicate processes with agents and vendors
- Monitor and manage KPIs
- Follow up on quotes and pricing requests
- Identify potential business opportunities and share with Sales
Requirements
- Bachelor’s Degree in a relevant discipline
- Extensive knowledge of ocean and air import / export procedures
- Prior experience in a freight forwarding company is mandatory
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