Operations Analytics-Senior Manager- Assistant Vice President

Collaborate and maintain strong partnerships with USCC Operations, Product, Risk, Compliance, Technology, and Operational Excellence teams.

Develop a deep understanding of operational processes, customer journeys, controls, and business priorities.

Translate complex business challenges into actionable analytics and AI solutions.

Serve as a trusted advisor to Operations leadership on data-driven decision making.

Identify and prioritize opportunities to improve efficiency, productivity, quality, risk management, and customer experience.

Drive a fact-based culture through analytics, experimentation, and performance measurement.

Manage and support the delivery of advanced analytics, automation, and AI initiatives across USCC Operations.

Contribute to the design and implementation of solutions leveraging Generative AI for knowledge management, document intelligence, workflow assistance, and employee productivity.

Support the development and adoption of Agentic AI solutions to streamline operational workflows and enhance decision support.

Manage the solution lifecycle from problem definition and business case development through deployment and benefit realization.

Quantify and communicate business impact, including productivity improvements, cost savings, quality enhancements, and risk reduction.

Support transformation initiatives through analytics-driven insights and operational diagnostics.

Support the adoption of modern analytics and AI capabilities aligned to business priorities.

Apply Large Language Models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and AI orchestration frameworks to solve business problems.

Partner with Technology and AI platform teams to scale and productionize solutions.

Promote responsible AI practices, governance standards, and model risk compliance.

Continuously evaluate emerging AI technologies and identify opportunities for operational application.

Deliver actionable insights that drive measurable operational outcomes.

Develop and refine performance measurement frameworks, operational scorecards, and predictive monitoring solutions.

Identify root causes, bottlenecks, and emerging risks through data-driven analysis.

Drive standardization, scalability, and reusability of analytical solutions and assets.

Balance multiple priorities while ensuring high-quality and predictable delivery.

Manage relationships with key stakeholders across Operations and functional partners.

Translate complex analytical findings into clear business recommendations.

Prepare and present insights, opportunities, and transformation roadmaps to leadership.

Influence decision-making and promote adoption of analytics and AI-driven solutions.

Collaborate effectively across global and matrixed organizations.

Lead, develop, and inspire a team of analytics and AI professionals (typically 5-8 members).

Coach team members on analytical problem-solving, storytelling, business consulting, and AI applications.

Build organizational capability in advanced analytics, Generative AI, and operational intelligence.

Foster an environment of innovation, accountability, and continuous learning.

Develop future leaders and strengthen the team's talent pipeline.

Establish high standards for stakeholder engagement, delivery excellence, and business impact.

Minimum 7 years of experience in Analytics, Data Science, Business Intelligence, Operational Analytics, or AI (typically 7-10 years).

2 years of people management experience leading high-performing teams preferred.

Experience supporting Operations, Customer Service, Retail Banking, Consumer Banking, or Financial Services functions preferred.

Demonstrated success delivering analytics- and AI-driven business transformation initiatives.

Proven experience implementing production-scale Generative AI and/or Agentic AI solutions with measurable business outcomes.

Experience navigating enterprise environments with data privacy, model governance, regulatory, and operational risk considerations.

Strong understanding of operations management, operational excellence, and process optimization.

Knowledge of Consumer Banking and Operations processes preferred.

Experience in customer servicing, transaction processing, fraud operations, disputes, collections, onboarding, or operational support functions is a plus.

Familiarity with Lean, Six Sigma, process reengineering, or operational transformation methodologies preferred.

Bachelor's degree in Engineering, Mathematics, Statistics, Economics, Computer Science, Business Analytics, or a related quantitative field.

Master's degree (MBA, MS, or equivalent) preferred.

Measurable operational impact through productivity gains, cost efficiencies, quality improvements, and risk reduction.

Business adoption and sustained utilization of analytics and AI solutions.

Enhanced operational performance and decision-making effectiveness.

Stakeholder satisfaction and strategic influence.

Team engagement, capability development, and leadership pipeline strength.

Quality, scalability, and timeliness of delivery.

USCC Operations is undergoing significant transformation driven by digitalization, automation, and AI. This role will be instrumental in helping the organization leverage data, analytics, and emerging AI technologies to reimagine how operational challenges are solved. As a leader in Operations Analytics, you will influence strategic decisions, accelerate AI adoption, improve operational outcomes, and develop the next generation of analytics talent.

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