Operations Analyst

Company Overview

Role Overview

Key Responsibilities

• Analyze business performance and identify areas for improvement.
• Coordinate strategies with the continuous improvement team to optimize operational efficiency.
• Conduct data analysis and recommend improvements to productivity and profitability.
• Create reports and presentations for management.
• Collaborate across functions to implement process improvements.
• Monitor performance metrics and progress toward operational goals.
• Identify risks and provide mitigation solutions.
• Participate in the War Room initiative during peak seasons.
• Support the three pillars of the Control Tower.
• Support change management for departmental innovations.
• Stay current on station challenges, industry trends, and operations analysis best practices.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Three to five years of relevant experience as an Operations Analyst or in a similar analytical role.
• Strong analytical, critical thinking, and problem-solving skills.
• Advanced Excel proficiency, including PivotTables, formulas, and data analysis.
• Experience with data analysis tools and techniques; Power BI is an asset.
• Experience with Lean or Six Sigma process improvement methodologies is an asset.
• Strong collaboration, communication, and presentation skills.
• Ability to work independently in a fast-paced, collaborative environment.
• Availability for occasional short-distance travel within the Quebec–Ontario region.

Benefits

• Benefits include an on-site gym, employer-provided lunch, group insurance, a group RRSP plan, care and well-being activities, partial public transportation reimbursement, and an Employee Assistance Program.