Onsite Audio Visual Support Technician

WHAT YOU’LL DO The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. WHO WE ARE AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Day-To-Day Responsibilities: Setup/breakdown of conference spaces to meet the customers event needs Provide media support: flawless execution of Audio/Video conferences and broadcast events, by providing technical expertise in the operation of Audio-Visual equipment for small to large scale events. These range from video shoots with multiple cameras and layered graphics, to Global Town Halls. Perform preventative maintenance task to help maintain customer spaces Provide technical support for AV equipment and systems, including video conferencing systems, LED video walls, control systems, audio processors, and digital signage. Provide field service support of networked devices Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training as needed Testing and Quality Assurance: Conduct pre-conference testing to ensure all video and audio components are functioning correctly. Monitor video conferences to maintain audiovisual quality and troubleshoot any disruptions. Troubleshoot equipment and system failures as they arise: A solid understanding of audio and video equipment, signal flow, digital interfaces, and various audio and video formats is essential. Travel to various job sites as required Client Engagement: Responded to client inquiries in person, via phone, and email regarding room setup, A/V and conferencing capabilities and make suggestions for proper setup and use of equipment for successful meetings. Responsible for live seamless switching, graphic and presentation display as well as controlling remote callers via zoom. Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. WHAT WE’RE LOOKING FOR Must-Haves: 3+ years of AV related experience in a professional setting Digital Audio Mixer operation for live and recorded events. (Yamaha, Behringer, etc.) Effectively communicate with employees, customers and colleagues Candidates should have some experience in a customer-facing time sensitive capacity. Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Understanding of signal flow for audio, video, and control Minimum of a High School Diploma or equivalent Must be flexible to work after hours and weekends when required User level knowledge of Bi-amp, Q-sys, Extron HDBaseT systems, Polycom and Cisco Video Conferencing. Zoom Webinar operational experience. MS Teams operational experience Control room operational experience EXTRON/AMX room automation experience PTZ Camera operational experience. Nice-To-Haves: Formal education in Electronics or related field Intermediate PC troubleshooting knowledge WHY YOU’LL LIKE WORKING HERE As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: Private Healthcare with Vitality Dental Insurance Access to Employee Assistance and Wellbeing Support Mental Health Support through the above Access to discounted Gym memberships Increased holiday with service Access to numerous online learning resources AVIXA membership for industry learning Access to online retail discount platform Discounted products through our recognised partners Cycle to work scheme Season ticket loans Generous Referral scheme So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. MORE ABOUT US Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.