Onboarding Specialist

Contacting candidates by phone to arrange and schedule registration appointments

Managing candidate arrivals and the flow of candidates attending registrations

Coordinating walk-in candidates and ensuring they are supported through the registration process efficiently

Conducting face-to-face candidate registration appointments

Supporting candidates with registrations where required, providing guidance to ensure they complete the process accurately

Checking and verifying candidate documentation, including right to work requirements

Guiding candidates through the correct criminal record check application process, ensuring they understand the required steps and submit their application accurately

Ensuring candidates provide accurate information and complete all required onboarding steps

Creating and maintaining candidate profiles on internal systems

Updating APIs and internal tracking systems with accurate registration outcomes and candidate progress

Monitoring candidates through the onboarding journey and following up where required

Ensuring candidates become fully compliant and ready for work

Managing a high volume of candidates while working towards daily and weekly registration targets, KPIs, and SLAs

Maintaining accuracy and compliance across multiple systems

Experience within customer service, recruitment, administration, onboarding, or another candidate-facing environment

Confident communicating with candidates over the phone, online, and face-to-face

Able to manage high volumes of candidates in a busy environment while maintaining excellent service standards

Strong communication skills with the ability to guide candidates through detailed processes clearly

Excellent attention to detail and confidence reviewing important documentation

Ability to work effectively in a fast-paced, target-driven environment

Strong organisational skills with the ability to prioritise tasks and manage multiple candidates at different stages of the process

High level of computer literacy, particularly with MS Office and internal systems

Confident, proactive, and committed to delivering outstanding candidate experience

Reed truly is a great place to work (just check our Glassdoor reviews...), we are employee focused and offer a comprehensive benefits package including:

Outstanding opportunities for development and progression

Reed discount hub - giving you access to thousands of exclusive discount and cash back opportunities

Refer-a-friend scheme

Cycle to work scheme

Electric Vehicle scheme

And much, much more!

If you feel like this could be the role for you, we would love to receive an application! Click 'Apply Now' and our dedicated recruitment team will be in touch.

Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.