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Key skills for this role
Reed is looking for a customer-focused and proactive Call Centre Analyst to join our team based in Tubbercurry, Co. Sligo.
This is a fantastic opportunity to join one of the UK's leading recruitment and business services providers, working within a supportive and collaborative team. You'll play a vital role in supporting colleagues, clients, and candidates across Ireland and the UK by resolving queries and providing first-line system support.
A typical day will involve speaking with candidates, clients, and colleagues via telephone and email, helping them resolve system-related issues and ensuring they receive an excellent service experience.
Providing professional and courteous telephone and email support to candidates, clients, and colleagues.
Responding to a variety of system-related queries and troubleshooting issues.
Recording and managing queries accurately using internal databases and applications.
Providing first-line support for internal and external systems.
Working collaboratively with colleagues to deliver an outstanding customer experience.
Resolving standard issues efficiently while maintaining high service standards.
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At Reed, we understand that our people are our greatest asset. That's why we offer a competitive benefits package alongside opportunities for career development and progression.
Reed has been improving lives through work for over 60 years and is committed to creating an inclusive workplace where everyone can succeed. We value diversity and welcome applications from candidates of all backgrounds.
If you're passionate about customer service, enjoy solving problems, and want to be part of a supportive and progressive organisation, we'd love to hear from you.
Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.
Family-run recruitment agency placing temporary, permanent and interim professionals across 20 specialist sectors.
Visit company websiteJobs and hiring trendsEUR 28800-28800 yearly / year
Full-time
Entry
Hybrid
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