Onboarding Specialist
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Key skills for this role
Role Overview
The Onboarding Specialist works directly with coffee shop operators to deliver smooth customer onboarding.
The role includes delivering, installing, configuring, training, and fully onboarding customers on the Qahwa platform.
Key Skills for This Role
Full Job Posting
About Qahwa
Qahwa provides a unified operating system for modern coffee shops.
The platform combines point of sale, inventory, accounting, and reporting with AI for cafés.
Role Overview
The Onboarding Specialist works directly with coffee shop operators to deliver smooth customer onboarding.
The role includes delivering, installing, configuring, training, and fully onboarding customers on the Qahwa platform.
What You'll Do
- Lead customer onboarding and implementation projects from kickoff to go-live.
- Install, configure, and deploy Qahwa POS and related solutions.
- Conduct in-person and remote training sessions for customers and their teams.
- Guide customers through setup, best practices, and operational workflows.
- Ensure customers are fully prepared for a successful launch.
- Troubleshoot implementation issues and coordinate with internal teams when needed.
- Build strong customer relationships and serve as a trusted onboarding advisor.
- Document customer requirements, implementation progress, and training outcomes.
- Provide feedback on customer interactions.
What We're Looking For
- At least 1 year of experience in implementation and training of F&B technology.
- Strong communication and presentation skills in both Arabic and English.
- Excellent problem-solving and customer-facing skills.
- Ability to explain technical concepts in a simple and practical way.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple projects simultaneously.
- Experience in restaurants, cafés, hospitality, or retail technology is an advantage.
- Willingness to travel to customer locations when required.
Success Measures
- Deliver seamless customer implementations and go-live experiences.
- Ensure customers are fully trained and confident using the platform.
- Build strong relationships with coffee shop operators and staff.
- Achieve high customer satisfaction during onboarding and implementation.
- Become a trusted advisor for operational excellence and digital transformation.
Why Join Qahwa
- The company offers a competitive salary package and career growth opportunities.
- The role supports innovative products in a rapidly expanding regional industry.
- Qahwa promotes a collaborative, ambitious, and customer-focused culture.
Culture
Qahwa values collaboration, ownership, continuous improvement, initiative, and meaningful impact.
The company celebrates achievements, learns from challenges, and supports team growth.
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