greenhouse
Onboarding Manager
Eltropy Inc.
Remote, USA
Full-time
Entry
Remote
USD 85000-100000 yearly
Discovered 1 weeks ago
Free
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Location
Remote, USA Compensation: $85,000-$95,000 (Base and Bonus)
As an Onboarding Manager at Eltropy, you will be part of a high-impact team guiding financial institutions through the onboarding and adoption of our AI-powered communication platform.
We are looking for an Onboarding Manager with 2-3 years of experience delivering SaaS or technical solutions, strong customer communication and technical troubleshooting, and the ability to take on increasingly complex projects with moderate oversight.
In this role, you will manage customer onboarding projects end-to-end, configure SaaS and AI solutions, and implement integrations with core banking, lending, and other financial services systems.
With support from experienced team members, you will continue to develop your technical, communication, and project management skills—building a strong foundation for a career in enterprise software delivery.
Implementation & Project Support
- Assist with onboarding new customers onto the Eltropy platform, including our AI-powered Voice and Digital Agents
- Support creation, configuration, and testing of SaaS instances and communication flows through voice, video, text messaging and chat channels.
- Coordinate tasks, schedules, and meetings to help ensure timely go-lives with quality.
- Troubleshoot implementation issues in collaboration with technical teams.
Learn the Technology
- Gain hands-on experience with integrations to online banking, core banking, lending, collections, telephony and other financial services systems.
- Build expertise on Eltropy’s platform capabilities including Voice, Video, Text, Secure Chat, Co-browsing, AI Assistants, AI Agents and Conversation Intelligence
- Understand key financial services processes for lending, new accounts, collections, and consumer engagement.
Customer Training & Enablement
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