Officer - KYC & Relationship Center Representative
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Key skills for this role
About the Role
Dicetek LLC seeks an Officer for KYC and Relationship Center duties in Dubai. The role involves verifying customer identity, conducting due diligence, handling escalations, and building client relationships.
Key Skills for This Role
Responsibilities
- Verify customer identity and ensure client documentation complies with regulatory standards (FATCA, AML, etc.)
- Conduct due diligence checks for new and existing customers to assess and mitigate risks
- Handle escalations and discrepancies related to KYC for individual and corporate clients
- Serve as primary point of contact for customer inquiries, offering prompt solutions
- Build and maintain strong client relationships by understanding needs and providing tailored solutions
- Assist customers with account management, complaints, and general service requests
- Work collaboratively with internal teams to ensure seamless customer experience
Requirements
- 5+ years of experience in KYC and/or customer relationship roles
- Strong understanding of KYC norms, AML guidelines, and regulatory frameworks
- Excellent communication and customer relationship management skills
- Bachelor's degree in Business Administration, Finance, or related field (preferred)
- Certifications in AML/KYC (desirable)
Full Job Posting
Key Responsibilities
- Verify customer identity and ensure all client documentation complies with local and international regulatory standards (e.g., FATCA, AML, etc.)
- Conduct due diligence checks for new and existing customers to assess and mitigate risks associated with client onboarding
- Handle escalations and discrepancies related to KYC for both individual and corporate clients
- Support audits and regulatory requirements related to KYC performance
- Serve as a primary point of contact for customer inquiries, offering prompt and concise solutions
- Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions
- Assist customers with account management, complaints, and general service requests
- Work collaboratively with internal teams to ensure a seamless customer experience
Skills & Competencies
- Strong understanding of KYC norms, AML (Anti Money Laundering) guidelines, and regulatory frameworks
- Excellent communication and customer relationship management skills
- Attention to detail with the ability to identify discrepancies in documentation
- Problem solving and a customer focused mindset
- Proficient in CRM and KYC management tools or platforms
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, or a related field (preferred)
- 5+ years of experience in KYC and/or customer relationship roles
- Familiarity with banking systems, regulatory norms, and compliance tools
- Certifications in AML/KYC (desirable) or willingness to obtain one
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