Officer - KYC & Relationship Center Representative
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
DICETEK LLC is seeking an Officer for KYC and Relationship Center duties in Dubai. The role involves verifying customer identity, conducting due diligence, and ensuring compliance with regulatory standards.
Key Skills for This Role
Responsibilities
- Verify customer identity and ensure client documentation complies with regulatory standards (e.g., FATCA, AML)
- Conduct due diligence checks for new and existing customers to assess and mitigate risks
- Handle escalations and discrepancies related to KYC for individual and corporate clients
- Support audits and regulatory requirements related to KYC performance
- Serve as primary point of contact for customer inquiries, offering prompt solutions
- Build and maintain strong relationships with clients by understanding their needs
- Assist customers with account management, complaints, and general service requests
- Work collaboratively with internal teams to ensure seamless customer experience
Requirements
- Bachelor's degree in Business Administration, Finance, or related field (preferred)
- 5+ years of experience in KYC and/or customer relationship roles
- Strong understanding of KYC norms, AML guidelines, and regulatory frameworks
- Proficient in CRM and KYC management tools or platforms
- Certifications in AML/KYC (desirable)
Full Job Posting
Key Responsibilities
- KYC Duties: Verify customer identity and ensure compliance with regulatory standards
- Relationship Center Duties: Serve as primary point of contact for customer inquiries
KYC Duties
- Verify customer identity and ensure all client documentation complies with local and international regulatory standards (e.g., FATCA, AML, etc.)
- Conduct due diligence checks for new and existing customers to assess and mitigate risks associated with client onboarding
- Handle escalations and discrepancies related to KYC for both individual and corporate clients
- Support audits and regulatory requirements related to KYC performance
Relationship Center Duties
- Serve as a primary point of contact for customer inquiries, offering prompt and concise solutions
- Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions
- Assist customers with account management, complaints, and general service requests
- Work collaboratively with internal teams to ensure a seamless customer experience
Skills & Competencies
- Strong understanding of KYC norms, AML guidelines, and regulatory frameworks
- Excellent communication and customer relationship management skills
- Attention to detail with the ability to identify discrepancies in documentation
- Problem solving and a customer focused mindset
- Proficient in CRM and KYC management tools or platforms
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, or a related field (preferred)
- 5+ years of experience in KYC and/or customer relationship roles
- Familiarity with banking systems, regulatory norms, and compliance tools
- Certifications in AML/KYC (desirable) or willingness to obtain one
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DICETEK LLC
NOC Officer
Dubai, UAE
DICETEK LLC seeks a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks. The role involves infrastructure monitoring, incident response, documentation, and basic Windows/L
Senior PLSQL Developer
Abu Dhabi, UAE
DICETEK LLC seeks a Senior PLSQL Developer in Abu Dhabi for contract work. The role requires strong Oracle Database and PL/SQL expertise, advanced SQL optimization, ETL development, and experience in regulatory reporting
Senior PLSQL Developer
Abu Dhabi, UAE
DICETEK LLC seeks a Senior PLSQL Developer with strong Oracle and PL/SQL expertise for contract work. Requires advanced SQL, ETL, performance tuning, and experience in regulatory reporting or financial services.
DMF Delivery Manager – Data Management
Abu Dhabi, UAE
DICETEK LLC seeks a DMF Delivery Manager for Data Management Framework delivery. Requires 8-12 years in data projects, technology transformation, and data governance/platform implementation. Banking/financial services ex
Data Operations Consultant
Abu Dhabi, UAE
Dicetek LLC seeks a Data Operations Consultant for a contract role in Abu Dhabi. Requires 5-10 years experience in data governance, data management, or data quality within banking, financial services, or government. The
System Analyst-AML
Abu Dhabi, UAE
DICETEK LLC seeks a System Analyst with AML domain knowledge for a contract role in Abu Dhabi. Responsibilities include requirements gathering, data analysis, SQL, testing, and validation. Ideal candidate has experience
System Analyst
Abu Dhabi, UAE
DICETEK LLC is seeking a System Analyst with AML domain knowledge for a contract role in Abu Dhabi. The role involves requirements gathering, data analysis, SQL, testing (SIT, UAT), defect management, and data reconcilia
NOC Officer
Dubai, UAE
DICETEK LLC seeks a proactive Monitoring & Support Engineer (NOC Officer) to manage alerts, incidents, and basic server/network checks. The role involves infrastructure monitoring, incident response, documentation, and b
NOC Officer
Dubai, UAE
Senior PLSQL Developer
Abu Dhabi, UAE
Senior PLSQL Developer
Abu Dhabi, UAE
DMF Delivery Manager – Data Management
Abu Dhabi, UAE
Data Operations Consultant
Abu Dhabi, UAE
System Analyst-AML
Abu Dhabi, UAE
System Analyst
Abu Dhabi, UAE
NOC Officer
Dubai, UAE