Officer - Cargo Charter & Product Support
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Key skills for this role
About the Role
The employer is seeking an Officer for Cargo Charter & Product Support at flydubai in Dubai. The role involves providing administrative and commercial support for charter operations and specialized cargo products, including quotation preparation, coordination between teams, and documentation maintenance.
Key Skills for This Role
Responsibilities
- Support charter operations by coordinating requests, preparing quotations, and facilitating internal approvals
- Coordinate with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements
- Prepare and maintain documentation for charter flights, including service requests, agreements, and internal authorization forms
- Assist in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup
- Track and update charter performance data, including flight utilization, revenue, and customer feedback, for management reporting and analysis
- Liaise with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification
- Support the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation
- Monitor charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution
- Maintain the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable
- Assist in preparing management presentations, performance dashboards, and commercial reports related to charter and product development
Requirements
- Bachelor's Degree (3+ years)
- Fluent in English
- Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment
- Strong coordination and communication skills with attention to detail
Full Job Posting
Main Objective of Role
- To provide administrative and commercial support in the execution of charter operations and the development of specialized cargo products, by assisting in quotation preparation, coordination between commercial and operational teams, and maintenance of charter and product documentation to ensure smoo
Key Responsibilities
- Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities.
- Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements.
- Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms.
- Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup.
- Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis.
- Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification.
- Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation.
- Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution.
- Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable.
- Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development.
Qualifications
- Bachelor's Degree (3+ years)
- Fluent in English
- Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment.
- Strong coordination and communication skills with attention to detail.
- Years with qualifications: 2 4 years, Years without qualifications (if applicable): 4 6 years
Competencies
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
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