Office Services Associate 8AM – 5PM

Handles daily mail operations including receiving, sorting, and distributing incoming mail and packages, as well as collecting and processing outbound mail and courier shipments. Maintains accurate logs, performs data entry, manages mailroom inventory, and delivers supplies as needed. Ensures confidentiality, follows postal regulations, and provides reliable customer service. Requires strong communication skills, attention to detail, the ability to multitask, proficiency in MS Office, and the physical ability to lift up to 50 lbs, with prior mailroom or carrier experience preferred.

Essential Job Responsibilities:

Mailroom & Package Handling * Receive, sort, and distribute all incoming mail, packages, and small freight according to established routing procedures. * Log all accountable packages into the tracking system, ensuring complete chain‑of‑custody documentation from receipt to final delivery. * Deliver mail and packages to designated departments, secure areas, and individual recipients with accuracy and timeliness. * Assist with outbound mail preparation, including postage application, carrier selection, and proper packaging. Shipping & Receiving Support * Support daily dock operations by receiving inbound shipments, verifying packing slips, and notifying departments of deliveries. * Prepare outbound shipments, ensuring correct labeling, documentation, and carrier pickup coordination. * Communicate with carriers (UPS, FedEx, USPS) regarding pickups, delivery issues, or special handling needs. * Supply Distribution & Inventory Assistance * Replenish office supplies, medical supplies, and consumables to designated areas based on par levels or client requests. * Maintain supply closets and distribution points in a clean, organized, and properly labeled condition. * Assist with inventory counts, cycle checks, and restocking activities as directed by the Site Supervisor. Customer Service & Client Interaction * Provide courteous, professional assistance to client staff regarding package status, mail inquiries, and supply needs. * Respond promptly to service requests, delivery questions, and tracking inquiries. * Escalate unresolved issues or exceptions to the Site Supervisor. Facility Standards & Safety * Maintain cleanliness and organization in the mailroom, dock, and supply areas, including equipment, shelving, and workstations. * Follow all safety guidelines for material handling, dock operations, and medical‑supply environments. * Report safety hazards, incidents, or equipment issues to the Site Supervisor immediately. Operational Support * Follow all SOPs, client policies, and workflow instructions provided by the Site Supervisor. * Assist with daily volume logs, tracking reports, and documentation as needed. * Support special projects, surge periods, and operational adjustments directed by the Site Supervisor. Other Duties * Perform additional tasks as assigned to support mailroom, shipping/receiving, and supply‑distribution operations.

Requirements:

Education * High school diploma or GED required. * Additional vocational or technical coursework in logistics, office administration, or warehouse operations is helpful but not required. Experience * Two (2) years of experience in mailroom operations, shipping/receiving, office services, or general facilities support. * Experience with package handling, delivery routing, or supply distribution preferred. * Prior work in a medical, pharmaceutical, or regulated environment is a plus but not mandatory. Technical & Operational Skills * Basic understanding of mailroom workflows, package logging, and chain‑of‑custody procedures. * Familiarity with carriers such as UPS, FedEx, and USPS. Ability to use handheld scanners, tracking software, and basic inventory tools. * Comfortable with Microsoft Outlook, Excel, and other standard office applications. Customer Service & Communication Skills * Strong customer‑service orientation with the ability to interact professionally with client staff. * Clear verbal communication skills for deliveries, inquiries, and issue escalation. * Ability to follow instructions, ask clarifying questions, and maintain accuracy in fast‑paced environments. Physical & Safety Requirements * Ability to lift and move packages up to 50 lbs. * Ability to stand, walk, and perform physical tasks for extended periods. * Awareness of basic safety practices for material handling and medical‑supply environments. Other Requirements * Reliable attendance and punctuality. * Ability to pass TMG background checks required by the client. * Professional appearance and adherence to client dress‑code standards.