Account Manager

Now is a great time to join our growing company!

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.

TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job.

With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Office Services Manager is responsible for providing leadership, operational support, ensuring TMG Best Practices compliance and client satisfaction.

This role is responsible for the training/educating of associates, monitoring operations to ensure compliance within organizational requirements for performing general database management in support of client operations.

Must possess management skills to handle multiple locations and be able to multitask in high-pressure situations.

Strong leadership skills along with communicating effectively with many different types of people.

Travel will be required up to 25% of the time.

Site Leadership & Regional Oversight * Provide direct leadership, coaching, and performance management to Site Supervisors across all assigned client locations. * Ensure operational consistency, standardized workflows, and adherence to TMG and client policies across the region. * Conduct regular virtual meetings or site visits, audits, and performance reviews to maintain high service levels and identify improvement opportunities. * Serve as the primary regional point of escalation for client concerns, service issues, and operational challenges. Operational Management * Oversee daily mailroom, shipping/receiving, package distribution, and supply logistics across multiple sites. * Ensure accurate processing, routing, forwarding, and tracking of all inbound/outbound packages and mail. * Support teams in managing time‑sensitive deliveries, IT equipment pickups/drop-offs, and critical medical supply movements. * Maintain compliance with shipping regulations, carrier requirements, and client's internal protocols. Client Engagement & Service Excellence * Build strong relationships with client leadership at each location, ensuring proactive communication and responsiveness. * Monitor client satisfaction, address service gaps, and implement corrective actions when needed. Guide teams in delivering high-touch customer service, including: Assisting clients with package tracking, coordinating desktop deliveries, and providing direct communication for special deliveries