Off - ASI - Project (2417)

Identify the right service providers required for installation engaging primarily for project support, ensuring alignment with the type of service needed

Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values

Enable service providers through proper onboarding, training on processes, and supplying the necessary resources

Closely monitor service calls for project support activities, to ensure timely attendance, proper updates in the IT system, and customer satisfaction

Ensure that customer service is executed without deviation from scheduled times and according to Jaquar’s standards

Manage the overall service network to ensure optimal delivery

Ensure right size of workforce with the ASP

Ensure work force is skilful to attend for the product segments assigned and the customer

Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing

Monitor spare stock levels, ensuring timely availability of materials and in-time submission of claims

Ensure in-time clearance for service provider disengaged with Jaquar

Maintain disciplined and regular project interactions to gather insights on customer care support needs and provide feedback for continuous improvement

Undertake in-time project customer care assistance for each defined stage and manage service camp activities post last customer care stage support and cyclic too

Organize for warranty certificate for the project

Brief new project on customer care activities and access ways for the assistance required

Ensure in-time spares support requisitioned from Customer Care

Ensure reconciliation of material with dealer, project, service provider, branch for material transacted by customer care

Plan and execute training sessions for various stakeholders, including OME, OMP, SP, ASP owners, CSR students, and architect staff

Organize and conduct both initial and refresher training sessions, monitoring their effectiveness to ensure the knowledge is properly applied

Identify training needs based on project product installation, and ensure the execution of these training programs for correct product installation and functioning

Guide customers on product enhancements or items beyond builder installations during customer care interactions

Demonstrate working of product for which customer expressed interest

Promptly share potential leads with the sales team

Establish proactive contact with key accounts to provide necessary support and address any concerns

Participate actively in special initiatives or drives to enhance customer engagement

Handle escalations promptly and effectively, ensuring satisfactory resolution at project site and implementing preventive measures to avoid recurrence

Strong understanding of customer service delivery processes and standards

Good grasp of market dynamics and ability to stay updated on trends

Technically sound, with a DIY mindset for handling product and service-related issues

Solid understanding of service network installation, enablement, and management practices

Good verbal and written communication skills to interact with customers, service providers, and internal teams

Physically fit and willing to travel for service inspections and DIY activities

Strong data analytics skills to monitor service efficiency and process improvements

Jaquar Group is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national orientation or disability.

Jaquar and Company Private Limited Plot No.3, Sector – 11, IMT Manesar Gurgaon, Haryana – 122050