OBD Booking senior officer
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Key skills for this role
About the Role
Fakeeh Care Group seeks an OBD Booking Senior Officer to manage outpatient clinic schedules, handle cancellations and changes, and perform call center functions. The role requires strong communication and customer service skills to ensure efficient clinic flow and patient satisfaction.
Key Skills for This Role
Responsibilities
- Responsible for entering OPD doctors’ schedules in the system
- Reviews the daily Outpatient Clinic schedule to ensure accuracy and availability
- Responsible for applying cancellation, sick leave, or any changes in the outpatient clinic schedule sheet
- Checks physicians’ leaves to ensure that clinics are closed during the period of their absence
- Informs the Medical Records unit if there’s any duplication in the Medical Record
- Performs all call center functions to cover any shortage in the OPD bookings
- Responds to customers’ inquiries and complaints accurately and within a certain time frame
- Coordinates with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly
- Monitors and tracks patient appointments to ensure efficient clinic flow and minimize patient waiting times
- Assists patients with appointment rescheduling or cancellations, providing alternative options if needed
- Provides support to patients and families by giving clear directions to the OPD facilities and assisting with any appointment related questions
Requirements
- Strong communication skills
- Excellent customer service skills
- Ability to handle a high volume of calls or inquiries in a timely and efficient manner
Full Job Posting
Description
- Responsible for entering OPD doctors’ schedules in the system.
- Reviews the daily Outpatient Clinic schedule to ensure accuracy and availability.
- Responsible for applying cancellation, sick leave, or any changes in the outpatient clinic schedule sheet provided by the Outpatient Director or sent through internal mail.
- Checks physicians’ leaves to ensure that clinics are closed during the period of their absence.
- Informs the Medical Records unit if there’s any duplication in the Medical Record.
- Performs all call center functions to cover any shortage in the OPD bookings.
- Responds to customers’ inquiries and complaints accurately and within a certain time frame.
- Coordinates with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
- Monitors and tracks patient appointments to ensure efficient clinic flow and minimize patient waiting times.
- Assists patients with appointment rescheduling or cancellations, providing alternative options if needed.
- Provides support to patients and families by giving clear directions to the OPD facilities and assisting with any appointment related questions.
- Other duties as assigned within the scope of the job.
Requirements
- Strong communication skills.
- Excellent customer service skills.
- Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
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