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The Team Lead – NOC will be responsible for managing and overseeing 24x7 Network Operations Center (NOC) activities to ensure the stability, availability, and performance of critical infrastructure and network services. The role involves leading a team responsible for network monitoring, incident response, service availability, and operational support across cloud, telecom, and data center environments. The ideal candidate will have strong expertise in network operations, incident management, infrastructure monitoring, and team leadership.
The Team Lead – NOC will be responsible for managing and overseeing 24x7 Network Operations Center (NOC) activities to ensure the stability, availability, and performance of critical infrastructure and network services. The role involves leading a team responsible for network monitoring, incident response, service availability, and operational support across cloud, telecom, and data center environments. The ideal candidate will have strong expertise in network operations, incident management, infrastructure monitoring, and team leadership.
Lead daily operations of the Network Operations Center (NOC) ensuring 24x7 monitoring of infrastructure and services.
Monitor network, servers, cloud platforms, and application environments to ensure high availability.
Ensure timely detection, escalation, and resolution of infrastructure and network incidents.
Act as the first level escalation point for major incidents and service outages.
Coordinate with engineering, infrastructure, and SRE teams to resolve critical issues.
Ensure incidents are handled according to defined SLA and incident management processes.
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Oversee monitoring of enterprise networks, ISP infrastructure, and cloud environments.
Ensure proper functioning of monitoring and alerting systems.
Proactively identify risks impacting system performance and availability.
Lead, mentor, and manage NOC engineers and support teams.
Ensure team adherence to operational procedures, escalation processes, and SLAs.
Conduct regular team reviews, shift planning, and performance monitoring.
Ensure compliance with service availability targets and operational KPIs.
Work with infrastructure and engineering teams to improve service reliability and operational efficiency.
Support operational readiness for new infrastructure deployments and upgrades.
Drive continuous improvement initiatives to improve operational efficiency.
Maintain incident reports, operational dashboards, and service reports.
Provide regular updates on service performance, outages, and operational metrics to management.
Participate in root cause analysis (RCA) and service improvement initiatives.
Zybisys is a fast-growing technology company delivering enterprise infrastructure, data center, and cybersecurity solutions to clients. With a strong focus on reliability, security, and operational excellence, we support mission-critical environments for enterprise customers. Our teams combine technical expertise with strong service delivery to ensure high availability and performance across complex IT environments.
Cloud and IT services company providing fintech clients with hosting, managed services, DevOps, and consulting.
Visit company websiteJobs and hiring trendsFull-time
Senior · 10+ years experience
Onsite
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