NOC Officer
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Key skills for this role
About the Role
Seeking a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks. The candidate will handle infrastructure monitoring, incident res.
Key Skills for This Role
Responsibilities
- Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering)
- Respond to and resolve incidents within SLA timelines
- Manage ticket lifecycle: reassignment, resolution, and closure
- Perform basic Windows server checks: failover, services, utilization
- Assist with user/group management via AD and Exchange
- Maintain updated SOPs, trackers, and incident documentation
- Communicate critical incidents (P1/P2) clearly within timelines
- Follow professional email and phone etiquette during escalations
Requirements
- Experience in infrastructure monitoring and incident response
- Ability to perform basic Windows server checks (failover, services, utilization)
- Experience with user/group management via Active Directory and Exchange
- Ability to maintain updated SOPs, trackers, and incident documentation
- Professional email and phone etiquette during escalations
Full Job Posting
Role Overview
- Seeking a proactive Monitoring & Support Engineer to manage alerts, incidents, and basic server/network checks.
- Handle infrastructure monitoring, incident response, documentation, and ensure timely communications, while also assisting in basic server and AD level tasks.
Key Responsibilities
- Monitor alerts across tools and take appropriate action (e.g., node restarts, false positive filtering).
- Respond to and resolve incidents within SLA timelines.
- Manage ticket lifecycle: reassignment, resolution, and closure.
- Perform basic Windows server checks: failover, services, utilization.
- Assist with user/group management via AD and Exchange.
- Maintain updated SOPs, trackers, and incident documentation.
- Communicate critical incidents (P1/P2) clearly within timelines.
- Follow professional email and phone etiquette during escalations.
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