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NOC Manager

TASC Towers
Doha, QAT
Fulltime
Mid-Senior
2 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Job Purpose

  • The Network Operations Center (NOC) Manager is responsible for providing the highest level of support in maintaining network uptime, robust fault resolution, strong incident management, and quick network restoration.
  • The position focuses primarily on ensuring that TASC network monitoring systems operate efficiently without interruption in a 24x7 environment, combining both a technical mastery of network surveillance technologies as well as strong management skills to lead a team of NOC technicians towards this goal.
  • Roles and Responsibilities
  • Ensure TASC Network Operation Center compliance with local regulatory requirements.
  • Ensure that the TASC Network Operations Center runs efficiently without interruption to assure rapid and proper responses in a 24x7 environment.
  • Deliver network services that meet customer requirements or service level agreements pertaining to network uptime maintenance, fault management, and adequate response and escalation times.
  • Develop robust incident management procedures that meet both internal and external expectations.
  • Secure the TASC Network Operations Center team's adherence to end-to-end fault management processes from alarm generation to network operation.
  • Ensure concrete implementation of network diagnostics to identify and describe network fault symptoms to TASC operations personnel.
  • Create and maintain strong and transparent channels of communications concerning the status of network systems with various stakeholders including upper management, clients, and operations teams.
  • Possess a strong understanding of existing and evolving network management systems, alarm processing protocols, and remote network connectivity modules.
  • Perform all other duties as assigned by Manager

Education

  • Bachelor’s degree in Telecommunications Engineering, Network Engineering, Electrical/Electronic Engineering, Computer Engineering, Information Technology, or a related technical field.
  • Master’s Degree preferred

Experience

  • Minimum of ten (10) years of experience in a NOC environment including a technical background in data networking.
  • Minimum five (5) years of experience in the Middle East market
  • Previous management experience.

• Problem-Solving & Decision-Making

  • Communication
  • Conflict resolution

Technical

  • Excellent leadership skills and ability to direct a team by setting goals and priorities that result in strong day-to-day monitoring of the TASC Tower Operations Center.
  • Strong knowledge of IT systems and data networks.
  • Expert-level knowledge of network surveillance technologies requires to operate a 24x7 operations center.
  • Outstanding interpersonal and communication skills and the ability to develop strong relationships with both internal and external stakeholders.
  • Strong dedication to customer service.
  • Superb ability to identify and diagnose operational problems, then institute effective remedies.

Internal

  • All Department

External

  • Subcontractor/Customers/ Vendors/Suppliers

Working Conditions

  • Standard office environment.
  • Travel as required.

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