NOC Engineer

Contribute to internal knowledge management by maintaining and improving documentation.

Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.

Bachelor’s Degree in IT, Networking, or a related field.

5+ years of experience in network support or infrastructure (ISP, cloud or data centre environments)

CCNA or JNCIA certification (or equivalent) required.

Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.

Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.

Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).

Proficiency with relevant software tools and systems used in technical support and network operations.

Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.

Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions.

Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.

Excellent written and verbal communication skills in English.

Ability to collaborate effectively with global teams while also working independently when required.

Team-oriented mindset with a focus on cooperation, mutual support, and shared success.

Strong interpersonal skills to build positive relationships with customers and colleagues across regions.

Detail-oriented, organised, and committed to delivering high-quality results.

Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.

Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation.

Want to be part of a company that’s transforming the global network services landscape and driving innovation in connectivity, speed, and infrastructure.

Take pride in making a tangible impact—ensuring seamless installations, rapid issue resolution, and optimised support operations that keep customers connected.

Thrive on solving complex technical problems, using advanced troubleshooting skills and clear communication to deliver swift, effective solutions.

Enjoy variety in your work—from hands-on technical problem-solving and mentoring team members to contributing to projects, documentation, and process improvement.

Are excited to dive deep into advanced networking systems, monitor performance, and maintain uninterrupted service delivery in a dynamic tech environment.

Value working closely with diverse global teams, fostering collaboration and clear communication across regions and time zones.

Embrace a flexible work schedule across multiple shifts and find satisfaction in ensuring continuous, reliable customer support around the clock.

Office-based role: Sector 26, Gurgaon Delhi, Gurugram, Haryana

Schedule: 8.5 hours per shift

You will be scheduled to work on weekends, public holiday and night shifts in a rotating cycle

Working visits to the Locations which are under your responsibility for meeting partners, vendors, team, checking the quality of the network

90-day notice period for resignation after the trial period

Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies.

*Subject to the internal policies of Megaport, which may be updated from time to time*:

Family health insurance according to complany policy

A motivated team combining industry experts and emerging talent.

Recognition programs – including Legend and Kudos Awards.