paylocity
NOC Agent
Smartaira
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered 1 weeks ago
FreshdeskJira Service Management (JSM)Microsoft TeamsNXT
Free
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Role Overview
Smartaira is seeking a highly motivated Network Operations Center (NOC) Analyst to join our growing Operations team. This role is responsible for monitoring, troubleshooting, escalating, and communicating network events across our residential, MDU, and business customer environments.
The ideal candidate will have experience in telecommunications, ISP operations, wireless networking, and customer support. This position serves as a critical bridge between Customer Support, Field Operations, Engineering, and Property Management teams to ensure exceptional service delivery and rapid incident resolution.
Key Skills for This Role
FreshdeskJira Service Management (JSM)Microsoft TeamsNXT
Full Job Posting
About the Role
Smartaira is seeking a highly motivated Network Operations Center (NOC) Analyst to join our growing Operations team. This role is responsible for monitoring, troubleshooting, escalating, and communicating network events across our residential, MDU, and business customer environments.
The ideal candidate will have experience in telecommunications, ISP operations, wireless networking, and customer support. This position serves as a critical bridge between Customer Support, Field Operations, Engineering, and Property Management teams to ensure exceptional service delivery and rapid incident resolution.
Key Responsibilities
- Network Monitoring & Incident Management • Monitor network performance, alarms, outages, and service degradation events. • Escalate incidents to Engineering, Field Operations, Vendors, and Leadership when appropriate. • Manage post-outage investigations and assist with Root Cause Analysis (RCA) documentation. • Provide outage communications and status updates. • Monitor NOC email queues, escalation mailboxes, Microsoft Teams chats, and operational communication channels. • Provide advanced support to Field Technicians during installations, repairs, and troubleshooting activities. • Support property IT contacts and maintenance teams with network-related requests. • Manage and process NXT and operational escalation requests. • Assist with network device provisioning, activation validation, and troubleshooting. • Support inventory and equipment requests related to network operations. accordance with company policy. • Participate in incident reviews • Assist with change management validation and maintenance window monitoring.
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