Customer Experience Data Analyst

Analyze business processes to identify opportunities to improve efficiency and customer experience.

Assess agent productivity metrics, including manpower planning and first-call resolution rates.

Conduct financial modeling, including property-level performance reviews and detailed cost analysis.

Build automated dashboards and custom reports to track KPIs and operational performance.

Translate complex data into clear, actionable insights for leadership and stakeholders.

Partner with cross-functional teams and external resources to ensure timely execution of initiatives.

Coordinate timelines, monitor deliverables, and maintain stakeholder communication.

Present recommendations in a format that informs decisions at the executive level.

At Smartaira, we believe data is a key driver of customer and business success. This role offers the chance to apply analytics to real-world customer experience challenges, influence decision-making at the leadership level, and grow into broader CX or analytics leadership roles.