Night Manager
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Key skills for this role
About the Role
The Ritz-Carlton is seeking a Night Manager to oversee overnight hotel operations, ensuring exceptional guest service and safety. The role requires experience in guest services or front desk, with strong leadership and problem-solving skills.
Key Skills for This Role
Responsibilities
- Serve as property Manager on Duty and direct all property operations during overnight shift
- Ensure highest levels of hospitality and service during overnight shift
- Resolve guest or property related situations
- Monitor and ensure compliance with all Guidelines to Operations
- Ensure supervisors maintain adequate levels of department supplies
- Ensure employees are in proper uniform and groomed
- Ensure employees are working in a safe environment
- Manage all period end inventories
- Direct, monitor, and assist all overnight staff
- Ensure guest tracking scores and employee opinion survey goals are achieved
Requirements
- High school diploma or GED; 5 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in guest services, front desk, housekeeping, or related professional area
Full Job Posting
Job Summary
- Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally a
CANDIDATE PROFILE
- High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
Monitoring Property Operations
- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and are properly groomed.
- Ensures employees are working in a safe environment.
- Manages all period end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.
- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
- Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
- Administers plans and actions to keep chargebacks and rebates to a minimum.
- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
- Manages employee hours.
- Works with the leadership team to identify and implement action plans to prevent reoccurrence of guest issues.
Managing and Conducting Human Resources Activities
- Promotes participation in property safety related programs.
- Monitors employee attendance and records absences/tardiness.
- Promotes teamwork and employee morale.
- Ensures all employees are trained on specific aspects of their job.
- Keeps employees informed regarding new operational procedures, standards, or programs.
- Ensures all employees have complete knowledge of emergency procedures.
- Ensures constant communication takes place between employees, supervisors and management.
- Provides orientation for new employees and ensuring all information is entered into computer.
- Helps direct supervisors to achieve their own development goals.
- Encourages employee relations through gifts, parties, outings.
- Creates incentives that will promote better service and profit for the property.
- Assists operations manager in processing employee payroll weekly.
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