Night Manager - Marriott Executive Apartments Sheikh Zayed Road
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott Executive Apartments seeks a Night Manager to assist the Front Office Manager in administering front office functions and supervising staff. The role involves managing day-to-day operations, ensuring guest satisfaction, and handling complaints.
Key Skills for This Role
Responsibilities
- Manage day to day operations, ensuring quality standards and meeting customer expectations
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Supervise staffing levels to ensure guest service, operational needs and financial objectives are met
- Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager
- Respond to and handle guest problems and complaints
- Implement the customer recognition/service program
Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Full Job Posting
Job Summary
- Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient
Candidate Profile Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Manages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on going communication is happening with employees to create awareness of business objectives and communicate expectations.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Supervises and manages employees. Manages all day to day operations.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Provides services that are above and beyond for customer satisfaction and retention.
- Responds to and handles guest problems and complaints.
- Implements the customer recognition/service program, communicating and ensuring the process.
About Marriott Executive Apartments
- Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott Executive Apartments
Guest Experience Expert (Front Desk Agent)
Doha, QAT
Marriott Executive Apartments seeks a Guest Experience Expert to deliver memorable stays through smooth check-in/out, guest requests, and local recommendations. Requires high school diploma and 1 year related experience.
Guest Experience Expert (Front Desk Agent)
Doha, QAT
Marriott Executive Apartments seeks a Guest Experience Expert to provide memorable check-in/check-out experiences and assist guests throughout their stay. The role requires 1 year of related work experience and a high sc
Plumber - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
Marriott Executive Apartments seeks a Plumber to respond to guest repair requests, perform preventive maintenance, and handle plumbing, electrical, and general maintenance tasks. The role requires some maintenance experi
RPM Technician (Painter/Polisher) - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
Marriott Executive Apartments seeks an RPM Technician (Painter/Polisher) to perform maintenance, painting, and repair tasks. The role involves responding to guest requests, preventive maintenance, and surface preparation
Mechanic-HVAC II
Dubai, UAE
Marriott Executive Apartments seeks an HVAC Mechanic to inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. The role includes monitoring property temperature, calibrating controls, and p
Mechanical Technician - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
Marriott Executive Apartments seeks a Mechanical Technician to respond to guest repair requests, perform preventive maintenance, and troubleshoot mechanical, electrical, and plumbing systems. Requires extensive experienc
Maintenance-Technician I
Dubai, UAE
Marriott Executive Apartments in Dubai seeks a Maintenance Technician I to perform preventive maintenance, repairs, and guest service tasks. Requires high school diploma, driver's license, and some maintenance experience
Supervisor-Engineering
Dubai, UAE
Marriott Executive Apartments seeks an Engineering Supervisor to oversee maintenance, repairs, and preventative maintenance of tools, appliances, and equipment. The role includes supervising staff, ensuring safety compli
Guest Experience Expert (Front Desk Agent)
Doha, QAT
Guest Experience Expert (Front Desk Agent)
Doha, QAT
Plumber - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
RPM Technician (Painter/Polisher) - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
Mechanic-HVAC II
Dubai, UAE
Mechanical Technician - Marriott Executive Apartments Sheikh Zayed Road
Dubai, UAE
Maintenance-Technician I
Dubai, UAE
Supervisor-Engineering
Dubai, UAE