Night Auditor

The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor has the same responsibilities of a Front Desk Agent.

Maintains guest service as the driving philosophy of the operation

Demonstrates a commitment to guest service in responding promptly to guests’ needs

Committed to making sure every guest is satisfied

Meets or exceeds guest satisfaction measures

Ensures hotel standards and services contribute to the delivery of consistent guest service

Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Greet all guests (internal and external)

Process guest reservations, registration (check-in) and departures (check-outs)

Offer guest assistance at every opportunity

Respond to all guest requests efficiently

Ensure guest satisfaction by following through on requests and other needs

Provide information to guests about hotel policies, services, and amenities

Provide information, directions, and other assistance as needed about the local area

Maintain accurate guest information in the hotel property management system including, but not limited to basic guest information, billing/payment, guest charges, etc.

Maintain daily logs and checklists

Effectively communicate all pertinent information to other employees within the department.

Assist in all other areas of the operation including PBX/Switchboard, reservations and other areas as necessary