Newgen Technical Support Specialist.
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Key skills for this role
About the Role
Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments. Analyze new requirements in Newgen, condu.
Key Skills for This Role
Responsibilities
- Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments.
- Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule.
- Conduct development / customization and configurations in Newgen for meeting new business requirements.
- Prepare documentation/manuals/user training for the development & customization in Newgen.
- Conduct quality assurance on the development & customizations before releasing for user testing, along with test report and evidence.
- Provide UAT support for fixes and resolution of issues during the testing phase.
- Prepare and build Newgen releases, artifacts for deployment on UAT & production.
- Maintenance of customized Newgen source code in a version control system maintained at client premises.
- Troubleshoot and provide fixes in production for defects related to local customization.
- DMS and iBPS configuration, Workflows and document lifecycle management.
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.
- Manage regular support incidents, service requests, problem tickets, and user queries.
Requirements
- Provide Level 1 and Level 2 production support for Newgen application
- Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule
- Conduct development/customization and configurations in Newgen for meeting new business requirements
- Prepare documentation/manuals/user training for the development & customization in Newgen
- Conduct quality assurance on the development & customizations before releasing for user testing
- Provide UAT support for fixes and resolution of issues during the testing phase
- Prepare and build Newgen releases, artifacts for deployment on UAT & production
- Maintenance of customized Newgen source code in a version control system
- Troubleshoot and provide fixes in production for defects related to local customization
- DMS and iBPS configuration, Workflows and document lifecycle management
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions
- Manage regular support incidents, service requests, problem tickets, and user queries
Full Job Posting
Key Responsibilities
- Provide Level 1 and Level 2 production support for the Newgen application, ensuring high availability and adherence to SLA commitments.
- Analyze new requirements in Newgen, conduct impact analysis, prepare technical solution approach, estimation, and delivery schedule.
- Conduct development / customization and configurations in Newgen for meeting new business requirements.
- Prepare documentation/manuals/user training for the development & customization in Newgen.
- Conduct quality assurance on the development & customizations before releasing for user testing, along with test report and evidence.
- Provide UAT support for fixes and resolution of issues during the testing phase.
- Prepare and build Newgen releases, artifacts for deployment on UAT & production.
- Maintenance of customized Newgen source code in a version control system maintained at client premises.
- Troubleshoot and provide fixes in production for defects related to local customization.
- DMS and iBPS configuration, Workflows and document lifecycle management.
- Investigate, troubleshoot, and resolve production incidents, perform root cause analysis, and implement permanent solutions.
- Manage regular support incidents, service requests, problem tickets, and user queries.
Additional Responsibilities
- Analyze business requirements and implement application change requests in coordination with business and technology teams.
- Participate in application enhancement projects, upgrades, releases, and production deployments.
- Support end to end trade lifecycle processes within the Newgen iBPS platform.
- Work closely with account services, complaints, AML and vendor teams.
- Monitor application health, interfaces, and system performance, ensuring smooth daily operations.
- Troubleshoot issues related to interfaces, APIs, messaging, scheduled jobs, and database performance.
- Prepare technical documentation, support procedures, knowledge articles, and operational runbooks.
- Ensure compliance with IT governance, security standards, audit requirements, and change management processes.
- Participate in on call support and production maintenance activities when required.
- Involve in the DR activity and move the application from DR to production smoothly.
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