Network & Systems Support Specialist Trainee

Network & Systems Support Specialist Trainee

IDEAL LOCATION: Regina, Saskatchewan or Saskatoon, Saskatchewan

• CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields.
• Do you have what it takes to work with today’s most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story!
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Your role on our team:

• The CLAAS North American Trainee Program is a 12–24-month professional development plan within our NA IT Department. Participants will combine practical work experience with specialized development opportunities in North America.
• The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to system users, and analyzes, troubleshoots, and evaluates regional application and network problems. The position coordinates and consults with a wide variety of other IT resources to resolve user problems to meet special needs; provides direction, support, and training to end users to support their software, networks, and hardware and mobile devices.
• ESSENTIAL FUNCTIONS • Supports Information Technology needs across the North America business entities, including deployment of new sites/locations, computers, mobile devices, and training. • Coordinates with CLAAS Global IT resources to resolve local and regional problems. • Completes inbound and outbound logistics of computing equipment. • Supports asset management solutions. • Supports standardization across all North America sites (client, network, servers, and software). Upholds Security and Confidentiality procedures. • Provides Direct and professional interaction with end users and outside customers (in person, by phone, or by email). • Provides advanced IT Network troubleshooting within the Region and escalate (Network) related technical issues and user complaints in a timely and effective manner to Product Owner. • Adheres to established company values, practices, policies, and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations, and standards. • Demonstrates regular and punctual attendance at the assigned work location.