Network Support Engineer III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Provide advanced technical support for enterprise network infrastructure, including routers, switches, firewalls, SD-WAN, and load balancers, ensuring high availability and performance.
• Troubleshoot and resolve complex network issues escalated from frontline support using strong analytical and diagnostic skills.
• Collaborate with engineering and operations teams to implement approved network changes, maintenance activities, and incident response plans.
• Maintain and update network documentation, including topology diagrams, configuration records, support procedures, and operational runbooks.
• Assist in testing, validation, and operational readiness activities for network upgrades, patches, and new deployments.
• Participate in daily operational reviews, support planning sessions, and work prioritization activities to ensure timely issue resolution.
• Contribute to continuous improvement efforts by identifying recurring issues and recommending process improvements, documentation enhancements, or automation opportunities.
• Support operational initiatives, maintenance activities, and project-based tasks as assigned.
• Participate in on-call support and after-hours maintenance activities as required.

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent hands-on experience.
• Minimum five years of experience supporting enterprise networks in a technical or operational role.
• Strong hands-on experience with enterprise routing, switching, firewall, and network troubleshooting in production environments.