Network Security IT Specialist

Monitor network and system activity for anomalies, threats, and unauthorized access.

Assist in responding to cybersecurity incidents, including investigation and remediation.

Support implementation of security controls such as MFA, endpoint protection, and access management.

Perform system patching, updates, and basic vulnerability remediation.

Maintain secure configurations for firewalls, switches, wireless networks, and endpoints.

Assist with compliance efforts related to state, federal, and internal security standards (e.g., CJIS where applicable).

Configure, maintain, and troubleshoot network infrastructure, including switches, routers, firewalls, and wireless systems.

Support Active Directory, hybrid Microsoft Entra ID environments, and Microsoft 365 services.

Monitor system performance, uptime, and backups; resolve issues proactively.

Assist with backup and disaster recovery processes, including data restoration.

Maintain documentation of network configurations, systems, and IT assets.

Provide support for desktops, laptops, mobile devices, printers, and other IT equipment.

Respond to helpdesk tickets and troubleshoot hardware, software, and connectivity issues.

Install, configure, and support business applications used across City departments.

Assist users with access issues, account management, and general IT requests.

Train staff on cybersecurity awareness and proper use of City technology.

Support IT systems across multiple departments (e.g., administration, public works, utilities, public safety).

Assist with lifecycle management and replacement of IT equipment.

Collaborate with vendors and service providers for system support and maintenance.

Assist in evaluating, recommending, and implementing new technology solutions.

Maintain accurate documentation for systems, procedures, and configurations.

Assist with development and maintenance of IT policies, standards, and procedures.

Support business continuity and disaster recovery planning efforts.

Assist with IT procurement and budget planning as needed.

Provide occasional after-hours support for system maintenance or outages.

Assist in maintaining IT services during emergencies or critical incidents affecting City operations.

Full-time; salary with occasional after-hours support.

Work performed in office, data center, and field environments as needed.

May require lifting equipment, climbing ladders, or working in confined spaces.

I have less than one year of relevant professional IT experience.

I have at least one year, but less than two years, of relevant professional IT experience.

I have at least two years, but less than four years, of relevant professional IT experience.

I have four or more years of relevant professional IT experience.

I do not have hands-on experience with network infrastructure.

I have observed or assisted others with network infrastructure but have not independently performed this work.

I have independently configured or troubleshot one or two of the listed technologies.

I have independently configured, maintained, or troubleshot three or more of the listed technologies.

I do not have professional, hands-on cybersecurity experience.

My experience is primarily limited to cybersecurity training, coursework, or user-awareness activities.

I have assisted with activities such as patching, endpoint protection, MFA, vulnerability remediation, backups, access management, or security monitoring.

I have independently performed several of these activities and participated in investigating, documenting, or remediating a cybersecurity incident.

I do not have hands-on experience supporting these Microsoft environments.

I have provided basic end-user support in Microsoft 365 but have not performed administrative functions.

I have performed account administration, access management, group or license management, or similar functions in Active Directory, Entra ID, or Microsoft 365.

I have independently administered multiple Microsoft services, including identity, access, security, device, or threat-protection functions.

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